Analyst, Intelligent Operations

Point B; Chicago (IL); On-site; USD 56,500 - 112,500; Full time

Job summary

The Analyst is an onsite client‑facing role at Point B that supports project teams delivering process improvement, automation, and AI‑enabled transformation.

Analysts develop foundational consulting, business analysis, and technology skills while working alongside experienced consultants to help clients improve operational performance through process redesign, intelligent automation, and data‑driven solutions.

Qualifications

• B.A. or B.S. degree required.
• 0–2 years of consulting, business operations, technology, analytics, or related experience (internship experience considered).
• Ability to work on-site as requested.
• Ability to work remotely.
• Ability to travel up to 80%.
• Ability to work non-standard work hours as necessary.
• Internship or academic experience in business analysis, process improvement, or related fields.

Responsibilities

• Support client engagements focused on operational improvement, intelligent automation, and AI‑enabled transformation.
• Gather business requirements through interviews, workshops, observations, and document review.
• Document current‑state business processes, workflows, operating procedures, and supporting artifacts.
• Conduct quantitative and qualitative analysis to identify operational improvement opportunities.
• Prepare client‑ready presentations, reports, process documentation, and other engagement deliverables.
• Support project planning activities, status reporting, issue tracking, and meeting coordination.
• Collaborate effectively with business, technical, and project teams.

Skills

Communication skills

Analytical thinking

Problem solving

Critical thinking

Team collaboration

Education

B.A./B.S. degree

Job description

Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead.

We're consulting done different. While others might say it,we live it—your success is our success.

We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world‑class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.

When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.

We're ready to start generating your future today.

JOB SUMMARY

The Analyst is an onsite client‑facing role that supports project teams delivering process improvement, automation, and AI‑enabled transformation initiatives. Analysts develop foundational consulting, business analysis, and technology skills while working alongside experienced consultants to help clients improve operational performance through process redesign, intelligent automation, and data‑driven solutions.

RESPONSIBILITIES

Client Service Delivery

• Support client engagements focused on operational improvement, intelligent automation, and AI‑enabled transformation.
• Gather business requirements through interviews, workshops, observations, and document review.
• Document current‑state business processes, workflows, operating procedures, and supporting artifacts.
• Conduct quantitative and qualitative analysis to identify operational improvement opportunities.
• Prepare client‑ready presentations, reports, process documentation, and other engagement deliverables.
• Support project planning activities, status reporting, issue tracking, and meeting coordination.
• Collaborate effectively with business, technical, and project teams.

Capability‑Specific Examples (IO – AI & Automation)

• Support process discovery and operational assessments to identify automation and AI opportunities.
• Assist with documenting business requirements, user stories, and functional specifications.
• Support automation opportunity assessments by gathering process, data, and business information.
• Assist with process mining, workflow analysis, and value assessment activities.
• Support data discovery, mapping, validation, and quality assessment across enterprise systems.
• Participate in solution testing, user acceptance testing (UAT), and deployment activities.
• Document process maps, technical specifications, user guides, and training materials.
• Research emerging AI, automation, and enterprise technologies and share insights with engagement teams.

Business Development

• Support proposal development, resume updates, and internal business development activities.
• Build an understanding of Point B capabilities and effectively communicate the firm’s value proposition.
• Develop relationships across the firm and contribute to a collaborative team environment.

Leadership

• Demonstrate curiosity, accountability, and a willingness to learn.
• Seek feedback and continuously develop consulting, business, and technical skills.
• Build authentic relationships with clients and colleagues.
• Consistently demonstrate Point B values.

Intellectual Capital

• Contribute to reusable templates, playbooks, accelerators, and knowledge assets.
• Build foundational knowledge of AI, intelligent automation, business architecture, process improvement, and operational transformation.

REQUIRED QUALIFICATIONS

• B.A. or B.S. degree required.
• 0–2 years of consulting, business operations, technology, analytics, or related experience (internship experience considered).
• Ability to work on‑site as requested.
• Ability to work remotely.
• Ability to travel up to 80%.
• Ability to work non‑standard work hours as necessary.

DESIRED QUALIFICATIONS

• Internship or academic experience in business analysis, process improvement, operations, technology, data analytics, or consulting.
• Foundational understanding of business process mapping, workflow analysis, or operational improvement methodologies.
• Exposure to AI, automation, low‑code platforms, RPA, process mining, or enterprise technologies through coursework, certifications, internships, or personal projects.
• Strong analytical, problem‑solving, and critical thinking skills.
• Experience working collaboratively on cross‑functional teams.
• Strong written and verbal communication skills with the ability to communicate complex ideas clearly.
• Demonstrated curiosity and interest in learning emerging technologies and applying them to solve business problems.

The estimated salary range for this role is $56,500 - $112,500 USD per year. This salary range is provided as required by local and state law as applicable. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.

Bonuses are awarded at Point B’s discretion and are based upon individual contributions and overall firm performance.

Employees hired on or after October 1 are not eligible to participate in the current year’s bonus or merit increase cycle. Eligibility will begin with the following performance cycle, in accordance with company policy.

Benefits – Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, as well as flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish.

Point B is an equal‑opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website.

Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at [e-mail] or 206‑517‑5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquiries.

Legal Information for Job Seekers can be accessed on our Careers Website.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.