Analyst, AI & Process Automation

Pointb; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Point B in Chicago is seeking an onsite Analyst to support client engagements focused on process improvement, intelligent automation, and AI-enabled transformation. You will develop foundational consulting, business analysis, and technology skills while helping clients improve operational performance.

Responsibilities include gathering requirements, documenting current processes, performing analyses, and producing client-ready deliverables.

Qualifications

• B.A. or B.S. degree required.
• 0-2 years of consulting, business operations, technology, analytics, or related experience (internship experience considered).
• Ability to work on-site as requested and remotely.
• Ability to travel up to 80%.
• Internship or academic experience in business analysis, process improvement, operations, technology, data analytics, or consulting.

Responsibilities

• Support client engagements focused on operational improvement, intelligent automation, and AI-enabled transformation.
• Gather business requirements through interviews, workshops, observations, and document review.
• Document current-state business processes, workflows, operating procedures, and supporting artifacts.
• Conduct quantitative and qualitative analysis to identify operational improvement opportunities.
• Prepare client-ready presentations, reports, process documentation, and other engagement deliverables.
• Support project planning activities, status reporting, issue tracking, and meeting coordination.
• Collaborate effectively with business, technical, and project teams.
• Assist with process discovery, user stories, and functional specifications.
• Support automation opportunity assessments by gathering process, data, and business information.

Skills

Analytical skills

Problem solving

Critical thinking

Written communication

Verbal communication

Team collaboration

Curiosity to learn

Education

Bachelor's degree (B.A./B.S.)

Tools

RPA

Process mining

Low-code platforms

AI concepts

Job description

The Analyst is an onsite client-facing role that supports project teams delivering process improvement, automation, and AI-enabled transformation initiatives. Analysts develop foundational consulting, business analysis, and technology skills while working alongside experienced consultants to help clients improve operational performance through process redesign, intelligent automation, and data-driven solutions.

Client Service Delivery

• Support client engagements focused on operational improvement, intelligent automation, and AI-enabled transformation.
• Gather business requirements through interviews, workshops, observations, and document review.
• Document current-state business processes, workflows, operating procedures, and supporting artifacts.
• Conduct quantitative and qualitative analysis to identify operational improvement opportunities.
• Prepare client-ready presentations, reports, process documentation, and other engagement deliverables.
• Support project planning activities, status reporting, issue tracking, and meeting coordination.
• Collaborate effectively with business, technical, and project teams.

Capability Specific Examples (IO - AI & Automation)

• Support process discovery and operational assessments to identify automation and AI opportunities.
• Assist with documenting business requirements, user stories, and functional specifications.
• Support automation opportunity assessments by gathering process, data, and business information.
• Assist with process mining, workflow analysis, and value assessment activities.
• Support data discovery, mapping, validation, and quality assessment across enterprise systems.
• Participate in solution testing, user acceptance testing (UAT), and deployment activities.
• Document process maps, technical specifications, user guides, and training materials.
• Research emerging AI, automation, and enterprise technologies and share insights with engagement teams.

Business Development

• Support proposal development, resume updates, and internal business development activities.
• Build an understanding of Point B capabilities and effectively communicate the firm's value proposition.
• Develop relationships across the firm and contribute to a collaborative team environment.

Leadership

• Demonstrate curiosity, accountability, and a willingness to learn.
• Seek feedback and continuously develop consulting, business, and technical skills.
• Build authentic relationships with clients and colleagues.
• Consistently demonstrate Point B values.

Intellectual Capital

• Contribute to reusable templates, playbooks, accelerators, and knowledge assets.
• Build foundational knowledge of AI, intelligent automation, business architecture, process improvement, and operational transformation.
• B.A. or B.S. degree required.
• 0-2 years of consulting, business operations, technology, analytics, or related experience (internship experience considered).
• Ability to work on-site as requested.
• Ability to work remotely.
• Ability to travel up to 80%.
• Ability to work non-standard work hours as necessary.
• Internship or academic experience in business analysis, process improvement, operations, technology, data analytics, or consulting.
• Foundational understanding of business process mapping, workflow analysis, or operational improvement methodologies.
• Exposure to AI, automation, low-code platforms, RPA, process mining, or enterprise technologies through coursework, certifications, internships, or personal projects.
• Strong analytical, problem-solving, and critical thinking skills.
• Experience working collaboratively on cross-functional teams.
• Strong written and verbal communication skills with the ability to communicate complex ideas clearly.
• Demonstrated curiosity and interest in learning emerging technologies and applying them to solve business problems.

Benefits

Point B rewards high performance with a total rewards approach that includes competitive base pay, benefits, flexibility, leadership development opportunities, and a culture designed to help our diverse team of individuals flourish.

Equal Opportunity

Point B is an equal-opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accommodations for Persons with Disabilities or Religious Observances

Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at [e-mail] or 206-517-5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the contact form for any recruiting inquiries.