Analyst-Information Services

Indiana University Health; Indianapolis (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

Indiana University Health seeks an Analyst-Information Services to configure, install, maintain, and upgrade hospital information systems, hardware, and software under supervision. The role includes supporting pharmacy operations and clinical applications and ensuring secure operating systems.

Experience in healthcare applications and customer-facing technical support is valuable. Ideal candidates have 0-3 years of experience, preferably with pharmacy exposure, and knowledge of multi-application

Qualifications

• Bachelor's Degree Preferred Or Equivalent Experience.
• 0-3 years of experience required including pharmacy experiences.
• Requires knowledge of multi-application environments.
• Prefers experience with databases or clinical systems.

Responsibilities

• Connect to Promise: Demonstrates commitment to IU Health's mission, vision, and values in daily work.
• Provide on-site support for hospital information systems and hardware.
• Install, configure, maintain, and upgrade hospital information systems, hardware, and software.

Skills

Pharmacy systems

Healthcare apps

Customer support

Multi-application environments

Education

Bachelor's degree or equivalent

Tools

Pyxis

Swisslog

ServiceNow

Job description

Analyst-Information Services

Analyst-Information Services.

Summary

Configures, installs, maintains, and upgrades hospital information systems, hardware, and software under direct supervision. Administers and maintains security of operating systems. Provides operational support for the organization's information systems, peripheral equipment, and clinical applications. Provides onsite support to the organization's internal users of computer applications and hardware. Performs routine assignments using existing procedures. Experience in pharmacy operations, pharmacy technology, hospital pharmacy environments, or healthcare application support. Understanding of medication management workflows is highly valuable. Experience supporting healthcare applications and customer-facing technical support environments is important.

Overview

Analyst-Information Services Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization in the role of Analyst-Information Services. Configures, installs, maintains, and upgrades hospital information systems, hardware, and software under direct supervision. Administers and maintains security of operating systems. Provides operational support for the organization's information systems, peripheral equipment, and clinical applications. Provides onsite support to the organization's internal users of computer applications and hardware. Performs routine assignments using existing procedures. Experience in pharmacy operations, pharmacy technology, hospital pharmacy environments, or healthcare application support. Understanding of medication management workflows is highly valuable. Experience supporting healthcare applications and customer-facing technical support environments is important.

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies. Bachelor's Degree Preferred Or Equivalent Experience.

• 0-3 years of experience required including pharmacy experiences.
• Requires knowledge of multi-application environments.
• Prefers experience with databases or clinical systems.

Preferred Technical Skills

• Knowledge of Pyxis medication dispensing systems.
• Experience with Swisslog technologies.
• Familiarity with pharmacy automation platforms, medication dispensing workflows, ServiceNow ticketing processes, healthcare applications, and application support.
• Pharmacy technician experience is highly desirable because it provides operational understanding of medication management workflows.

Role Responsibilities

Connect to Promise Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team. Communication Shares thoughts and information in a clear, concise and professional manner, in both oral and written communication formats. Demonstrates active listening and seeks further information to ensure clarity and understanding. Promptly responds to requests for information. Ethical Practice Maintains confidentiality as appropriate, earns trust and respect of others, and exhibits behaviors that express the ethical practice of a healthcare organization. Critical Thinking Leverages curiosity and insights to explore rationale behind decision-making. Connects pieces of information from various sources to improve problem solving capabilities and recommendations. Recognizes and distinguishes questions, problems, and conflict. Execution Addresses problems directly and implements objectives effectively. Produces on time, high-quality work deliverables. Customer Focus Identifies customer needs and ensures the effective delivery of high quality and value added solutions, products, and services that meet or exceed customer expectations. Independent Judgment Exhibits sound professional judgment and diplomacy in handling unexpected problems and frequent interruptions that require immediate action or attention. Seeks appropriate guidance when determining next steps. Analysis Analyzes problems and opportunities as they arise. Takes into account all fact-based information available to provide meaningful suggestions. Asks appropriate follow up questions to try to determine the root cause of the problem.

Indiana University Health is unlike any other healthcare system, and we are looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.