Analyst III

Colorado Department of Revenue; Denver (CO); Remote; USD 55,000 - 175,000; Full time

Job summary

The Colorado Department of Revenue is seeking an Analyst III for the Taxpayer Service Division, focusing on enhancing electronic communication and interactions with citizens regarding tax-related issues. Ideal candidates will exhibit strong skills in data analysis and customer service, and will be responsible for improving the overall customer experience in the tax system.

Qualifications

• Minimum 6 years of relevant experience in taxation or accounting.
• Relevant education equivalent to 6 years of experience.
• Prior experience with electronic reports preferred.

Responsibilities

• Analyze and implement changes for electronic tax return formats.
• Evaluate customer experience and enhance online systems.
• Coordinate with third-party organizations on e-file issues.

Skills

Customer service

Data analysis

Research

Education

Relevant education in Taxation, Accounting, Finance, Business, Economics, Information Systems, Computer Science

Tools

Microsoft Office

Google Workspace

GenTax software

Job description

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Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

Description Of Job

Taxpayer Service Division

The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service.

E-Services, under the Taxation Division, is responsible for ensuring the Colorado Department of Revenue implements national and industry standards for income tax, sales tax, and excise tax and fees as it relates to electronic return filing. This unit furthers the Department's goal of offering electronic means to transact business and communicate with the department. E-Services provides central oversight to the Department's Revenue Online, the Sales and Use Tax System (including its GIS component), and the Taxation Division's services in Colorado Interactive’s MyBiz Colorado. This unit also manages the content of and updates to the Division’s automated chatbots.

E-Services is seeking someone who is passionate about helping people as the E-File Analyst . This position exists to implement and advance the various strategies of the Taxation Division that relate to electronic interaction and communication with citizens and taxpayers. Interactions and communications include incorporating national e-file standards into Colorado's electronic tax returns, improving the customer experience in Revenue Online and with various Taxation Division chatbots, and resolving issues related to electronic filings for sales tax and income tax. This position is primarily remote with occasional in person meetings at the Howard office.

Primary Duties

Development and implementation

• Analyze statutory and form changes then translate these changes into electronic return formats.
• Evaluate and improve existing processes, documentation, return schema, and business rules.
• Analyze and improve the customer experience and increase utilization of the online system.
• Add functionality to and improve responsiveness of Revenue Online.
  
  

Coordination with third-party

• Interface with outside organizations and work groups to enhance data standards and understand e-file issues.
• Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements.
• Assist in the third-party software vendor testing and approval process.
  
  

Systems Management

• Research return filings to determine if any submission errors exist that cause a delay in processing.
• Review data in Revenue Online and GenTax to determine where transactional issues occur.
• Communicate with the accounting sections to identify online filing issues that could be prevented by updates to the online filing systems.
• Review user feedback and surveys and propose solutions for issues that taxpayers identify as barriers for online efile.
• Monitor system performance to ensure Gentax processes e-filed returns in a timely manner.
• Manage and respond to inquiries received through departmental email.
• Collaborate with the supervisor to identify system issues and prepare system support tickets.
• Perform User Acceptance Testing, recommend correction and resolve assigned system support tickets.
  
  

Residency Requirement

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

H1C3XX ANALYST III

Minimum Qualifications

Experience Only:

Six (6) years of relevant experience in taxation and/or accounting, designing and writing electronic reports, gathering business requirements, analyzing, testing, and validating business information systems or in an occupation related to the work assigned to this position

OR

Education And Experience

A combination of related education in Taxation, Accounting, Finance, Business, Economics, Information Systems, Computer Science, and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Preferred Qualifications

The following preferred experience(s), competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate:

• Previous experience with tax knowledge and GenTax software
• Proficient with Microsoft Office and Google Workspace
• Experience with XML schemas and other tax return reporting standards.
• Analyzing tax laws and translating them into electronic tax forms.
• Experience in analyzing, testing, and validating business systems.
• Excellent customer service skills.
• Ability to manage multiple projects and deadlines.
• Ability to collaborate with subject matter experts.
• Self-starter, including the ability to learn new processes, concepts and develop expertise.
• Self-motivated, self-directed, reliable, and accountable.
  
  

Conditions Of Employment With The CDOR

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .

Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle
  
  

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• Recommended attachments: Resume, Cover letter
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.
  
  

Email Address

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[e-mail]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [e-mail] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .

Supplemental Information

Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [e-mail].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If Not Applying Online, Submit Application To

If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to [e-mail] by the closing date and time of the application period listed on this announcement.

Methods Of Appointment

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Government Administration

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