Analyst II Vendor Support & Relations

Adusa; Scarborough (ME); Híbrido; USD 63.000 - 95.000; Jornada completa

Descripción de la vacante

Ahold Delhaize USA is seeking a Vendor Support & Relationship Management Analyst to strengthen our vendor management team. You will partner with suppliers and internal teams to optimize performance, resolve issues, and drive value across the End-to-End P2P process.

This hybrid role requires 2+ years in vendor management, a business degree or equivalent, strong communication, and the ability to manage multiple priorities.

Formación

• 2+ years experience in vendor management or procurement
• Understanding of End to End Procure to Pay (P2P) ecosystem
• Strong communication and presentation skills
• Detail-oriented and organized with multitasking
• Proficiency in MS Office and vendor management tools

Responsabilidades

• Act as primary contact for vendors and resolve inquiries
• Coordinate between internal teams and vendors for smooth collaboration
• Assess vendor performance and provide feedback to stakeholders
• Assist in negotiations and renewals with favorable terms
• Monitor vendor compliance with policies and SLAs
• Gather and analyze vendor performance data for reports

Conocimientos

Vendor management

Procure to Pay

MS Office

Communication skills

Relationship management

Analytical skills

Educación

Bachelor's degree in Business Administration

Bachelor's degree in Accounting

Supply Chain Management degree

Equivalent professional experience

Herramientas

Vendor management platforms

Descripción del empleo

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Vendor Support & Relationship Management Analyst plays a critical role in supporting the vendor management team within the VMO. This position involves collaborating with various departments, suppliers, and stakeholders to ensure efficient and effective vendor management practices. This role is responsible for developing & maintaining positive vendor relationships, resolving vendor issues, monitoring vendor performance, and implementing vendor management strategies.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include: Salisbury, NC, Scarborough, ME, Carlisle, PA, Quincy, MA.

Responsibilities

• Act as a primary point of contact for vendors, researching & resolving all inquiries and concerns
• Facilitate communication between internal teams and vendors to ensure smooth collaboration
• Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders.
• Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions.
• Monitor vendor compliance with established policies, regulations, and service level agreements (SLAs).
• Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.
• Gather and analyze vendor performance data, prepare reports for management and relevant teams.
• Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives.
• Analyze data insights to identify areas of improvement and recommend appropriate action plans.
• Contribute to the continuous improvement of vendor management processes and workflows.
• Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance.
• Work closely with various internal departments such as Category, Supply Chain, Legal, and Finance to align vendor management strategies with broader organizational goals.
• Participate in vendor-related meetings, providing valuable insights and updates.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
• Bachelor's degree in business administration, Accounting, Supply Chain Management or related field or equivalent professional work experience
• 2+ years previous experience in vendor management, procurement, account management or procure to pay
• Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards
• Strong oral & written communication & presentation skills with keen ability to influence others toward a common goal.
• Excellent customer service skills to optimize ADUSA business reputation
• Strong interpersonal & relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners
• Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.
• Proficiency in using various software tools, including MS Office suite and vendor management platforms.
• Ability to adapt to changing business needs and work well in a team-oriented environment.
• Extensive problem-solving capabilities with an end-to-end process mindset
• Accounting knowledge (Accounts Payable/Receivable, etc.)
• Ability to work in a fast-paced environment and handle multiple priorities with aggressive deadlines.
• May require travel - typically 5%

Preferred Qualifications

• Experience in grocery retail/category management
• Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes

ME/NC/PA/SC Salary Range: $63,440-$95,160

IL/MA/MD/NY Salary Range: $72,880 - $109,320