Analyst II Vendor Support & Relations

Adusa; Carlisle (Cumberland County); Hybrid; USD 63,000 - 109,000; Full time

Job summary

Ahold Delhaize USA is seeking a Vendor Support & Relationship Management Analyst to strengthen vendor management practices across the organization. You will collaborate with internal teams and suppliers to resolve inquiries, monitor performance, and support contract renewals.

The role offers a flexible/hybrid schedule with core locations in Salisbury, NC; Carlisle, PA; and other sites, with occasional travel up to 5%.

Qualifications

• Authorized to work in the United States on a full-time basis.
• Bachelor's degree in business, accounting, supply chain or related field or equivalent work experience.
• 2+ years in vendor management, procurement, account management or procure-to-pay.
• Strong communication and presentation skills with influencing ability.
• Excellent customer service to optimize ADUSA reputation.
• Detail-oriented with ability to manage multiple priorities.
• Proficiency with MS Office and vendor management platforms.
• Capable of working in a fast-paced environment with deadlines.
• Travel typical up to 5%.

Responsibilities

• Act as primary contact for vendors, research and resolve inquiries.
• Facilitate internal-vendor communications for smooth collaboration.
• Regularly assess vendor performance and provide feedback.
• Assist negotiations and contract renewals for favorable terms.
• Monitor vendor compliance with policies and SLAs.
• Conduct vendor audits and risk assessments for improvements.
• Gather and analyze performance data; prepare reports for management.
• Track KPIs to evaluate vendor initiatives.
• Identify efficiency, cost savings, and action plans.
• Collaborate with Category, Supply Chain, Legal and Finance teams.

Skills

Vendor management

Procurement

Account management

P2P

Communication

MS Office

Education

Bachelor's degree or equivalent

Tools

Vendor management platforms

ERP systems

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Vendor Support & Relationship Management Analyst plays a critical role in supporting the vendor management team within the VMO. This position involves collaborating with various departments, suppliers, and stakeholders to ensure efficient and effective vendor management practices. This role is responsible for developing & maintaining positive vendor relationships, resolving vendor issues, monitoring vendor performance, and implementing vendor management strategies.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include: Salisbury, NC, Scarborough, ME, Carlisle, PA, Quincy, MA.

Responsibilities

• Act as a primary point of contact for vendors, researching & resolving all inquiries and concerns
• Facilitate communication between internal teams and vendors to ensure smooth collaboration
• Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders.
• Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions.
• Monitor vendor compliance with established policies, regulations, and service level agreements (SLAs).
• Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.
• Gather and analyze vendor performance data, prepare reports for management and relevant teams.
• Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives.
• Analyze data insights to identify areas of improvement and recommend appropriate action plans.
• Contribute to the continuous improvement of vendor management processes and workflows.
• Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance.
• Work closely with various internal departments such as Category, Supply Chain, Legal, and Finance to align vendor management strategies with broader organizational goals.
• Participate in vendor-related meetings, providing valuable insights and updates.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
• Bachelor's degree in business administration, Accounting, Supply Chain Management or related field or equivalent professional work experience
• 2+ years previous experience in vendor management, procurement, account management or procure to pay
• Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards
• Strong oral & written communication & presentation skills with keen ability to influence others toward a common goal.
• Excellent customer service skills to optimize ADUSA business reputation
• Strong interpersonal & relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners
• Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously.
• Proficiency in using various software tools, including MS Office suite and vendor management platforms.
• Ability to adapt to changing business needs and work well in a team-oriented environment.
• Extensive problem-solving capabilities with an end-to-end process mindset
• Accounting knowledge (Accounts Payable/Receivable, etc.)
• Ability to work in a fast-paced environment and handle multiple priorities with aggressive deadlines.
• May require travel - typically 5%

Preferred Qualifications

• Experience in grocery retail/category management
• Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes

ME/NC/PA/SC Salary Range: $63,440-$95,160

IL/MA/MD/NY Salary Range: $72,880 - $109,320