Analyst II, RWD Delivery Support & Education

Norstella; Lansing (MI); Remote; USD 80,000 - 90,000; Full time

Job summary

A healthcare analytics company is seeking an Analyst II for RWD delivery support and education. This remote role involves supporting data usability and customer education on RWD products, enhancing user experience, and ensuring data accuracy. Candidates should have a degree in life sciences and experience in health economics or outcomes research, along with analytical and communication skills.

Benefits

Medical and Prescription Drug Benefits

401k Retirement Plan with Company Match

Paid Time off & Company Holidays

Qualifications

• 2 - 4 years of experience in outcomes research, health economics, or consulting.
• Understanding of real-world data (RWD) including lab and EMR.
• 1 - 2 years experience querying large databases.

Responsibilities

• Deliver high-quality support to customers by resolving inquiries.
• Lead platform onboarding sessions and training.
• Participate in testing and validation of data deliveries.

Skills

Analytical skills

SQL proficiency

Communication skills

Problem-solving skills

Teamwork

Education

Degree in life sciences or related fields

Job description

Overview

Analyst II, RWD Delivery Support & Education

Company: Norstella

Location: Remote, United States

Date Posted: Sep 22, 2025

Employment Type: Full Time

Job ID: R-1510

Role

The Analyst II, RWD Delivery Support & Education, is a critical customer-facing role responsible for driving adoption, usability, and value realization from our real-world data (RWD) products, platforms, and associated services. This role acts as a bridge between technical teams and end users—supporting clients through education, issue resolution, and guidance to ensure the successful delivery and application of RWD in support of business and analytic goals.

Responsibilities

• Customer Enablement & Support: Deliver high-quality support to customers by resolving inquiries related to data access, tool usage, and platform navigation.
• Empower users to harness RWD tools strategically, enabling them to achieve their goals with efficiency and confidence.
• User Education & Onboarding: Lead platform onboarding sessions, office hours, and hands-on trainings to ensure customers are equipped to realize value from RWD platforms and data assets.
• Support continuous learning by maintaining and enhancing educational resources and materials.
• Data & Platform Guidance: Assist customers in understanding data structures, analytic workflows, and best practices for using their RWD tools to accelerate project execution and insights generation.
• Quality & Reliability Assurance: Participate in testing and validation of data deliveries and platform releases to ensure readiness, accuracy, reliability, and alignment with user needs.
• Product & Service Optimization: Monitor data deliveries, customer engagement, and customer support interactions to identify trends, gaps, and opportunities to enhance user experience.
• Knowledge Management: Develop and maintain clear, user-friendly documentation to improve customer self-service and reduce friction in the user journey.
• Cross-functional Collaboration: Capture recurring issues, feature requests, and customer feedback to inform product improvements, collaborating closely with Product, Data Engineering, and Customer Success teams.

Qualifications

• Degree in life sciences or related fields (e.g., data science, bioinformatics, computer science, health economics, epidemiology, biostatistics, health services). Master’s degree preferred; Bachelor’s degree accepted with requisite experience.
• 2 - 4 years of experience in outcomes research, health economics, epidemiology, or consulting for life sciences companies.
• Understanding of RWD, including lab, EMR, claims, and SDoH data assets
• Ability to work collaboratively in a team environment, as well as independently with minimal supervision
• 1 - 2 years of experience querying large real-world data databases; intermediate level SQL proficiency preferred
• Demonstrated analytical, organizational, problem solving and structured communication skills
• Strong problem-solving skills with attention to detail
• Entrepreneurial spirit, drive, and work ethic

Location

Remote US

Benefits

• Medical and Prescription Drug Benefits
• Health Savings Account (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Paid Time off & Company Holidays

The expected base salary for this position ranges from $80,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected]

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.