Analyst II (JC-529547)

California Public Utilities Commission; California (MO); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The California Public Utilities Commission’s LifeLine program supports discounted home and cell phone services for eligible low-income households.

This position, in the Communications Division, will perform contract review and compliance monitoring of the LifeLine TPA and other vendors, while coordinating with stakeholders and ensuring proper invoicing and fund balance tracking.

Qualifications

• Experience with contract review and compliance monitoring.
• Ability to analyze contract requirements and deliverables.
• Strong communication with stakeholders and service providers.

Responsibilities

• Review contracts and monitor compliance of the California LifeLine program and third-party administrator.
• Oversee communication between the TPA and stakeholders (providers, consumer groups, agencies, public).
• Track, review, and pay monthly invoices; perform audits; monitor program fund balances.

Skills

Contract review

Compliance monitoring

Stakeholder communication

Auditing

Invoice processing

Budget tracking

Job description

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

Communications Division/ Administrative & Finance/ Programs Support:

The California LifeLine (LifeLine) Program Section of the Consumer Programs Branch, Communications Division, assists the Commission in:

• Administering the California LifeLine Program, which is one of Commission's six universal service telecommunications programs.
• Developing and implementing universal service policies to promote affordable access of necessary communications services.

The LifeLine program provides discounted home and cell phone services to 1.7 million eligible low-income households.

Job Description And Duties

Under the direction of a Supervisor I, the incumbent will perform contract review and compliance monitoring of the California LifeLine third-party administrator (TPA), as well as of other CPUC vendors. Incumbent will provide oversight of communication between the TPA and stakeholders (including service providers, consumer advocate groups, other State agencies, the public, and more). In addition to analyzing contract requirements and deliverables and providing recommendations that facilitate and modernize the program, the incumbent will have a variety of responsibilities such as tracking/reviewing/paying monthly invoices, performing audits, tracking program fund balances to ensure sufficient funds, managing LifeLine mailboxes and program websites.