Analyst II Application Development

Hospital for Special Surgery; New York (NY); On-site; USD 99,000 - 151,000; Full time

Job summary

A leading healthcare institution in New York, NY is seeking an experienced Application Analyst II to support and optimize clinical systems. Responsibilities include analyzing workflows, troubleshooting issues, and providing training support. The role requires a BA/BS degree and 3+ years of IT experience. Competitive compensation ranges from $99,000 to $150,750 annually, reflecting the depth of expertise and contribution expected.

Qualifications

• 3+ years of IT implementation and/or support experience.
• At least one year of related application experience.
• Advanced degree or certifications preferred.

Responsibilities

• Support and optimize clinical hardware and software systems.
• Analyze workflows and data in clinical settings.
• Provide training support and troubleshoot issues.

Skills

Technical support skills

Communication skills

Problem-solving skills

Education

BA/BS degree

Tools

JAMF

Imprivata

Epic

Job description

Overview

How you move is why we’re here. ® Now more than ever.

Get back to what you need and love to do. The possibilities are endless. Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status Regular Full time

Work Shift Day (United States of America)

Compensation Range The base pay scale for this position is $99,000.00 - $150,750.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

JOB DESCRIPTION

The Application Analyst II – Bedside Technologies is responsible for supporting and optimizing a range of clinical hardware and software systems including JAMF, Imprivata, Primex OneVue, Connexall, Vocera, Responder V Nurse Call, and Epic. This role involves designing, building, testing, and maintaining integrated solutions, analyzing workflows and data, and collaborating with vendors and internal teams to tailor systems to organizational needs. The analyst will also provide training support, troubleshoot issues, participate in disaster recovery planning, and contribute to quality assurance and change management efforts. Strong communication, technical, and problem-solving skills are essential, along with relevant experience and a BA/BS degree. Flexible scheduling and on-call rotation may be required.

RESPONSIBILITIES

• Responsible for in-depth knowledge of assigned hardware and software including but not limited to JAMF, Imprivata, Primex OneVue, Connexall, Vocera, Responder V Nurse Call, Epic.
• Responsible for developing and documenting the internal procedures that will be used in conjunction with applications and hardware; and will design, build, test, install and maintain those solutions.
• Conduct regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with vendors, HSS Business Representatives/Subject Matter Experts, and end users to tailor the system to fit the organization’s needs.
• Performs in-depth analysis of workflows, data collection, report details, server processes, and other technical issues associated with the use of hardware, software, and integrations.
• Demonstrate knowledge of the organization’s Core Values and incorporate them into the performance of duties.
• Demonstrate knowledge of the organization’s Service Standards and incorporate them into the performance of duties.
• Work with Application Managers/Directors/etc., to collect, analyze and document business operations and workflow.
• Complete all tasks in a timely manner with accurate documentation.
• Collaborate effectively with all IT teams.
• Troubleshoot reported problems and address questions from users, and provide on-call support on a rotating basis.
• Review and test changes, enhancements, and each new release as assigned.
• With support, create, review, and update test scripts to reflect proposed workflow solutions.
• Analyze data needs.
• Support the training team by keeping trainers abreast of new functionality and system changes. Perform application training functions, as assigned.
• Communicate effectively across all impacted teams associated with task assignments and users with project/product information impacting them.
• Analyze new functionality in new releases to identify impact.
• Provide assigned off and on-site support as assigned.
• Assist with all quality assurance processes, including change management and testing efforts.
• Actively participate and contribute in meetings as assigned.
• Participate in disaster recovery measures and development of processes as needed.
• Create reports and extracts, as necessary.

EXPERIENCE REQUIRED

Requires 3+ years of IT implementation and/or support experience. At least one year related application experience.

EXPERIENCE PREFERRED

One year of Epic experience. Healthcare experience desirable. Project Management Professional, or like experience.

PHYSICAL WORKING CONDITIONS

Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus.

ENVIRONMENTAL WORKING CONDITIONS

Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

HAZARDS OSHA

Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

EDUCATION REQUIRED

Bachelors BA/ BS degree

EDUCATION PREFERRED

Advanced degree or certifications

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.