Analyst I, Systems Operations

ICE; Jacksonville (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks an Automation Engineer in the Service Reliability team to enhance mainframe reliability through automation tools. You will support incidents, troubleshoot production issues, and drive continuous improvement for enterprise-scale platforms.

You will work with operations and support teams in a fast-paced environment, implementing automation changes, and documenting processes to ensure stable, compliant infrastructure across global markets.

Qualifications

• 3+ years of functional MVS systems experience, specifically related to Operating systems and a Sysplex environment.
• Software development or infrastructure development experience in a production environment.
• Proficiency in JCL and JCLCheck.
• Experience with Broadcom ESP.
• Strong Linux/Unix system administration with IBM Mainframe focus.
• Familiarity with Agile methods (Scrum/Kanban) and Jira.
• Experience with Git and code repository services (SVN, CVS, BitBucket, GitHub).

Responsibilities

• Develop and maintain tools for operations platforms to meet customer service standards and reduce incidents.
• Troubleshoot issues during validation and production phases.
• Update existing processes and design new ones to optimize performance.
• Collaborate with internal customers to understand automation requirements.
• Participate in or lead continuous improvement projects driven by automation.
• Collaborate with team members to enhance existing projects.
• Create quality measurements to track project improvements.
• Provide technical analysis and resolve problems in a 24/7 production environment.
• Build and maintain technical documentation and SOPs for break fix.
• Participate in on-call rotation as needed.
• Perform any other activities as directed by management.

Skills

JCL / JCLCheck

IBM z/OS

Mainframe Operations

Automation Frameworks

Agile Methods

Linux/Unix Admin

Tools

Broadcom ESP

Jira

Git

SVN

Bitbucket

GitHub

Job description

Job Purpose

As an Automation Engineer within the Service Reliability department at Intercontinental Exchange (NYSE: ICE), you will play a critical role in enhancing the reliability and efficiency of our mainframe. Your primary focus will be on developing and maintaining automation tools and solutions that meet our high standards for customer service and incident reduction. You will collaborate closely with the operations and support teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects related to our mainframe. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally.

Overview

As an Automation Engineer within the Service Reliability department at Intercontinental Exchange (NYSE: ICE), you will play a critical role in enhancing the reliability and efficiency of our mainframe. Your primary focus will be on developing and maintaining automation tools and solutions that meet our high standards for customer service and incident reduction. You will collaborate closely with the operations and support teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects related to our mainframe. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally.

Responsibilities

• Develop and Maintain Tools: Build, deliver, and maintain tools and solutions for our operations platforms to meet customer service standards and reduce incidents.
• Troubleshooting: Actively troubleshoot issues during validation and production phases.
• Process Optimization: Update existing processes and design new ones to optimize performance.
• Customer Collaboration: Work with internal customers to understand their infrastructure automation requirements.
• Continuous Improvement: Participate in or lead continuous improvement projects driven by automation.
• Team Collaboration: Collaborate with team members to enhance existing projects.
• Quality Measurement: Create quality measurements to track project improvements.
• Technical Analysis: Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment.
• Documentation: Build and maintain both technical documentation and Standard Operating Procedures for break fix.
• On-Call Rotation: Participate in an on-call rotation as needed.
• Additional Duties: Perform any other activities as directed by management.

Knowledge And Experience

• 3+ years of functional MVS systems experience, specifically related to Operating systems and a Sysplex environment.
• Software Development: Prior experience with software development, infrastructure development, or operations.
• JCL / JCLCheck: Proficiency in JCL and JCLCheck.
• Broadcom ESP: Proficiency in Broadcom’s ESP product.
• Server Administration: Strong experience with general system administration (Linux/Unix) with a focus on IBM Mainframe.
• IBM z/OS: Proficiency with TSO, LIBRARIAN and VSAM utilities.
• Automation Frameworks: Experience in leveraging automation frameworks.
• Agile Methods: Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira).
• Version Control: Experience with Git and/or code repository services (SVN, CVS, BitBucket, GitHub, etc.).

Preferred Knowledge And Experience

• Scheduling Tools: Experience with Broadcom ESP and general workload management tools for the IBM Mainframe.
• Technical Operations: Experience in a Technical Operations role and/or Mainframe operations role.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.