Analyst, HR Services (Chicago or Philadelphia)

Exelon Corporation; Chicago, Philadelphia (IL, Philadelphia County); Hybrid; USD 62,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision insurance

Generous paid time off

Tuition reimbursement

Job summary

Exelon Corporation is seeking an HR Solutions professional to provide multi-step operational and transactional HR support. The role interfaces with internal and external stakeholders and manages HR policies and programs in a time-sensitive environment.

The position is hybrid (in-office with remote flexibility) with in-office days required, and relocation assistance is not available. Based in Chicago or Philadelphia, the role emphasizes ownership of HR processes and collaboration across teams.

Qualifications

• 4-year degree in Human Resources or related field; or 3–6 years of relevant experience in lieu of degree.
• Strong customer service skills with ability to listen and observe.
• Ability to organize and deliver ongoing operational work.
• Attention to detail in time-critical, service-oriented technical environment.
• Demonstrated accountability in performance and reliability.
• Ability to identify, quantify and summarize issues with potential solutions.
• Proficiency in Excel (formulas, functions, pivot tables), Word, Outlook and PowerPoint.
• Knowledge of business in Energy Services or corporate-type background is helpful.

Responsibilities

• Provide transactional support and ownership of employee and organizational changes; handle escalations and multi-step HR transactions (40%).
• Assist on HR operational issues with business unit HR teams and stakeholders; drive to resolution and coach others (20%).
• Own and support annual and ongoing processes with HRBP and Talent COE (10%).
• Assist HR Technology with evaluating, debugging and implementing system changes (10%).
• Conduct routine data and system audits (10%).
• Collaborate with external vendors on HR programs and objectives (5%).
• Other duties as assigned (5%).

Skills

Customer service

Time management

Attention to detail

Accountability

Problem solving

Communication

Education

4-year degree in HR or related field

Tools

Excel

Word

Outlook

PowerPoint

ServiceNow

ePeople HRS Systems

Job description

Who We Are

Exelon is helping build a more affordable, reliable energy future for the communities we serve. We're looking for people who are ready to make a difference and work together to deliver the energy our customers count on every day. As a Fortune 200 company and one of the nation's largest utility companies, we have more than 20,000 colleagues who serve nearly 11 million customers through six fully regulated utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). Exelon is built by people who put safety first, work together to solve problems and show up every day for our customers and communities. We believe strong teams are built on trust, respect and a shared commitment to high-performance culture. And our commitment to employees includes creating an environment where people can grow, develop new skills and build thriving careers. We know this work isn't easy. That's why we offer competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. No matter your role, you will be part of a team that is committed to making a difference, improving how we work and delivering for the people who depend on us. Are you on for the challenge?

Primary Purpose

Provides multi-step operational and transactional support to the HR community on day-to-day operations and administration of HR objectives, policies and procedures. Responsible for implementing, executing, and owning Exelon's policies and programs independently and in a time-sensitive environment. Responsibilities include regular interfacing with internal and external stakeholders at various levels in the organization.

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).

The selected candidate will be based in either our Chicago headquarters or Philadelphia office. Please note that relocation assistance is not available.

Primary Duties

• Provide transactional support and ownership of employee and organizational changes. Responsible for handing escalations and more complicated, multi-step transactions within HR Solutions. (40%)
• Assist on HR operational issues with business unit HR teams and both internal & external stakeholders. Assess and evaluate customer issues and drive to resolution. Provide coaching and mentorship to peers, business leaders, and HR Business Partners (HRBP) to resolve employee and operational issues, when needed. (20%)
• Own and support annual & ongoing processes in partnership with HRBP, Talent COE and other internal & external stakeholders. (10%)
• Assist HR Technology on evaluating, debugging and implementing potential system changes. (10%)
• Conduct routine data and system audits (10%)
• Partner's with external vendors on execution of HR's programs and objectives (5%)
• Other duties as assigned (5%)

Job Scope

• Interact with stakeholders including employees at all levels of the organization, HR Business Partners, and external vendors & service providers.
• Works under direct supervision of HR Solutions management.

Minimum Qualifications

• 4-year degree in Human Resources or related field and a minimum of 2-4 years of HR experience. In lieu of degree, 3-6 years of relevant experience.
• Strong customer service skills, specifically an ability to listen and observe.
• Ability to organize and deliver ongoing operational work.
• Attention to detail in time critical, service- oriented technical environment.
• Demonstrated behavior of accountability.
• Ability to identify, quantify and summarize issues along with potential solutions.
• Excel (particularly formulas, functions and pivot tables), Word, Outlook and PowerPoint experience
• Knowledge of business (Energy Services or Corporate-type background is helpful)

Preferred Qualifications

• Knowledge of federal, state, and local employment laws and regulations, including knowledge of EEO, ADA and FMLA.
• Experience and knowledge of Exelon's policies and programs.
• ServiceNow experience is a plus, as is experience with ePeople HRS Systems.
• Strong Microsoft Office experience, including Excel and PowerPoint.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $61,600.00/Yr. – $84,700.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.