As an Analyst - Global Credit and Collections, you will be responsible for working under direct supervision, managing accounts receivables of global customers across multiple operating groups to achieve goals established by financial services leadership. You will maintain professional relationships with internal and external contacts, including branch management and global account managers. You will oversee two to four global customers spanning multiple branches and provide administrative support to the financial services team.
Responsibilities:
- Collect accounts receivables in accordance with global contract terms and department objectives.
- Maintain and update standard process documentation for key accounts.
- Reconcile outstanding accounts receivable balances with customer account documentation.
- Participate in periodic reviews with the financial services supervisor and take necessary actions to improve performance.
- Review party aging regularly to ensure accounts have correct payment terms, billing methods, and collector assignments.
- Evaluate the collectability of unearned cash discounts, finance charges, small dollar invoices, etc., and submit items to the supervisor for evaluation and write-off of uncollectable amounts.
- Prepare reports for sales and branch visibility to monitor performance, including payment trends, disputes, and invoices to accrue.
- Monitor weekly billing activity to ensure compliance and initiate remedial actions for non-compliance.
- Recommend credit extensions for customers, including branch-level accounts for global customers, and review orders on credit suspension.
- Decide to release orders on credit hold within specified limits or escalate requests outside limits to the supervisor.
- Provide administrative support for the financial services supervisor and team, including manual customer portal work, ad-hoc reporting, and routine tasks for top global accounts.
- Lead conference calls with branch and customer personnel to monitor and resolve disputes.
Qualifications:
- Associate’s Degree is required; Bachelor’s Degree is preferred.
- Licenses/Certificates/Designations such as NACM or similar are preferred.
- At least 1 year of experience in accounts receivable, accounting, finance, banking, supply chain, or related fields is required; 3 years preferred.
- At least 1 year of experience with Microsoft Excel and Microsoft Office; 3 years preferred.
- 2 years of experience with operating Systems, Oracle ERP, advanced collections; Ariba preferred.
- Strong written, oral communication, and interpersonal skills with a positive disposition are required.
- Ability to work effectively with all levels of management is preferred.
- Reliable with strong organizational skills and a solution-oriented approach is preferred.
- Excel skills such as pivot tables and VLOOKUP are preferred.
- Willingness to travel as required (1-3 trips per year).
- Willingness to accommodate temporary working hour changes as needed.
- Ability to prioritize tasks and accept new challenges is preferred.