Analyst - Epic Security & Configuration

Acrisure; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous paid time off and holidays

Immediate vesting in a 401(k) plan

Paid maternity/paternity leave

Employee discounts

Job summary

A leading fintech firm in Austin is looking for a detail-oriented Analyst to support software applications within the organization. In this role, the Analyst will collaborate with teams to troubleshoot application issues, manage Epic Configuration, and ensure solutions meet business needs. Candidates should have strong communication skills, be proficient in Excel and have a background in Applied Epic configuration. The role demands on-site presence for teamwork and problem-solving, with various benefits designed to support employee wellness.

Qualifications

• 2+ years experience with Applied Epic Configuration and Security.
• Ability to work on Saturdays for support during Go Lives.
• Experience using helpdesk ticket system preferred.

Responsibilities

• Research and resolve Epic Configuration issues within SLA guidelines.
• Maintain Excel Configuration Workbooks for documentation.
• Collaborate to address unique configuration requests.

Skills

Attention to detail

Communication

Teamwork

Analytical skills

Time management

Education

Associates Degree in IT, Business Administration, Accounting or Finance

Tools

ServiceNow

Monday.com

MS Teams

MS Excel

Job description

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary: Acrisure is seeking a detail-oriented and proactive Analyst – Epic Security & Configuration, to join our team. This role supports the development, implementation, and maintenance of software applications within our organization. Close collaboration with the application management team is required to gather requirements, perform analysis, and provide recommendations for application enhancements. The individual assists in troubleshooting and resolving application issues, ensuring that applications meet the business needs. Assignments are moderately complex and follow established procedures, requiring a strong understanding of company policies, standard practices, and the backend functionality of Applied Epic. This role will be a cross functional position within Operations Configuration as well as Security within Applied Systems, Epic.

Responsibilities

• Research and resolve Epic Configuration issues within SLA guidelines.
• Analyze and complete Epic Configuration and Security requests promptly, evaluating the logical coherence of each request to ensure accuracy and functionality. Adhere to approval guidelines before implementing configuration updates.
• Maintain Excel Configuration Workbooks to accurately document configured settings in Epic, facilitating transparency and accountability in configuration management.
• Contribute to the Configuration Manual by documenting nuances, tips, and best practices learned during the configuration process, fostering continuous improvement and knowledge sharing within the team.
• Collaborate with team members to address unique and challenging configuration requests, conducting thorough research before seeking assistance to demonstrate proactive problem-solving and analytical skills.
• Assist team members to maintain the Epic Security Configuration for 9,000+ users within our Epic instance.

Requirements

• Familiarity with Applied Epic configuration setups.
• Meticulous attention to detail coupled with a dedication to precision and excellence.
• Demonstrated ability to prioritize tasks and manage time effectively to meet deadlines and SLA requirements.
• Excellent communication and teamwork abilities, adept at both independent work and collaboration within a team setting.
• This position will occasionally work on Saturdays to provide Configuration support during Go Lives.

Education and Experience

• Associates Degree in IT, Business Administration, Accounting or Finance, or equivalent application management experience
• 2 or more years experience with Applied Epic (non healthcare) Configuration and Security

Preferred Qualifications

• Experience using helpdesk ticket system, preferably ServiceNow
• Familiarity with Monday.com boards and MS Teams a plus
• Proficiency in MS Excel

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Acrisure has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children’s Hospital, UPMC Children’s Hospital and Blythedale Children’s Hospital to make a lasting impact on the communities we serve.

Employee Benefits

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; HSA and FSA options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity/paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply. Benefits may vary by location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.