Analyst, E-Call

Enterprise Products; Town of Texas (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Enterprise Products is seeking a detail‑oriented professional to join our Operations team in a pipeline-focused role. You will read and analyze 811 One-Call tickets, use mapping systems to locate excavations relative to pipelines, and communicate with customers and field teams across the United States.

Responsibilities include screening inquiries, notifying technicians of upcoming work, and monitoring daily data reports.

Qualifications

• Minimum of a high school diploma or GED equivalent is required.
• Experience with the industry's One Call system is preferred.
• Experience reading paper maps, computerized maps, and mapping programs is preferred.
• Familiarity with GPS mapping system components and/or ArcGIS is preferred.
• Experience working with PLOTS and PLATS measuring distances and acreage is preferred.
• Proficiency using Microsoft applications, with a strong emphasis on Word, Excel, and Outlook is required.
• Experience working in the energy and/or oil and gas industry is preferred.
• Must be a quick learner with the ability to multi-task in a fast-paced, detail-oriented work environment.
• Must demonstrate professional behavior while in stressful situations and always remain customer focused.
• Experience working in a customer service and/or technical field is preferred.
• Ability to effectively communicate and be able to interface with corporate and field employees, regulatory personnel, and the general public throughout the United States, in a professional manner, both verbally and in writing is required.
• Ability to actively seek information to understand customer circumstances, problems, expectations, and needs is required.
• Ability to effectively prioritize and allocate time to complete work.
• Ability to differentiate color schemes on paper maps and computerized mapping systems is required.
• Must be able to work occasional overtime and holidays.
• Able to work 6 00 AM to 6 30 PM schedule.

Responsibilities

• Read, research, analyze, interpolate, and process 811 One-Call excavation tickets using paper, computerized, and mapping systems to determine excavation location relative to pipelines.
• Screen phone calls regarding excavation activity that may impact pipeline integrity.
• Respond to customer inquiries for emergency issues pertaining to Company systems.
• Notify appropriate pipeline and field technicians of impending excavation activity.
• Disseminate and monitor daily reports for data received.

Skills

Customer service

Communication

Time management

Detail-oriented

Education

High school diploma or GED

Tools

ArcGIS

GPS mapping

PLOTS/PLATS

Microsoft Office

Job description

Primary Location

USA-Texas-Houston

What you will be doing

Make the most of your talents in a fast-paced environment driven by people who strive for achievement. Enjoy corporate strength, stability, and a rewarding career at a growing industry-leading and diverse operating company with a track record for success. Tap into the professional possibilities of Enterprise Products Company.

• Read, research, analyze, interpolate, and process 811 One-Call excavation tickets by using paper, computerized, and mapping systems to determine the location of the requested excavation activity in relation to our pipeline locations.
• Screen phone calls regarding any excavation activity that may impact the integrity of Company pipelines in a timely and accurate manner consistent with defined procedures.
• Respond to customer inquiries for emergency issues pertaining to Company systems.
• Notify appropriate pipeline and/or field technicians of impending excavation activity in their respective areas.
• Disseminate and monitor daily reports for data received.

What Your Background Should Look Like (minimum Qualifications)

• A minimum of a high school diploma or G.E.D equivalent is required.
• Experience with the industry's One Call system is preferred.
• Experience reading paper maps, computerized maps, and mapping programs is preferred.
• Familiarity with GPS mapping system components and/or ArcGIS is preferred.
• Experience working with PLOTS and PLATS measuring distances and acreage is preferred.
• Proficiency using Microsoft applications, with a strong emphasis on Word, Excel, and Outlook is required.
• Experience working in the energy and/or oil and gas industry is preferred.
• Must be a quick learner with the ability to multi-task in a fast-paced, detail-oriented work environment.
• Must demonstrate professional behavior while in stressful situations and always remain customer focused.
• Experience working in a customer service and/or technical field is preferred.
• Ability to effectively communicate and be able to interface with corporate and field employees, regulatory personnel, and the general public throughout the United States, in a professional manner, both verbally and in writing is required.
• Ability to actively seek information to understand customer circumstances, problems, expectations, and needs is required.
• Ability to effectively prioritize and allocate time to complete work.
• Ability to differentiate color schemes on paper maps and computerized mapping systems is required.
• Must be able to work occasional overtime and holidays.
• Able to work 6 00 AM to 6 30 PM schedule.

Shift

Day Job

Unposting Date

Ongoing

Organization

Operations

Job

Pipeline Operations

Job Level

Individual Contributor