Analyst, E-Call

Heritage Operations Group, LLC; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading energy company as an Analyst, E-Call, where you will provide analytical support for pipeline excavation requests. Your responsibilities will include processing One Call tickets and ensuring the integrity of pipeline systems. Ideal candidates are detail-oriented, skilled in communication, and thrive in a fast-paced environment.

Qualifications

• Experience with One Call system is preferred.
• Familiarity with GPS mapping and ArcGIS.
• Experience in the energy/oil and gas industry preferred.

Responsibilities

• Analyze One-Call excavation tickets for pipeline proximity.
• Respond to customer inquiries for emergency issues.
• Notify field technicians of impending excavation activity.

Skills

Customer Focus

Communication

Multi-tasking

Education

High School Diploma or G.E.D equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ArcGIS

Job description

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The Successful Candidate Will Meet The Following Qualifications

• A minimum of a high school diploma or G.E.D equivalent is required.
• Experience with the industry's One Call system is preferred.
• Experience reading paper maps, computerized maps, and mapping programs is preferred.
• Familiarity with GPS mapping system components and/or ArcGIS is preferred.
• Experience working with PLOTS and PLATS measuring distances and acreage is preferred.
• Proficiency using Microsoft applications, with a strong emphasis on Word, Excel, and Outlook is required.
• Experience working in the energy and/or oil and gas industry is preferred.
• Must be a quick learner with the ability to multi-task in a fast-paced, detail-oriented work environment.
• Must demonstrate professional behavior while in stressful situations and always remain customer focused.
• Experience working in a customer service and/or technical field is preferred.
• Ability to effectively communicate and be able to interface with corporate and field employees, regulatory personnel, and the general public throughout the United States, in a professional manner, both verbally and in writing is required.
• Ability to actively seek information to understand customer circumstances, problems, expectations, and needs is required.
• Ability to effectively prioritize and allocate time to complete work.
• Ability to differentiate color schemes on paper maps and computerized mapping systems is required.
• Must be able to work occasional overtime and holidays.
• Able to work 6\:00 AM to 6\:30 PM schedule.
  
  

Make the most of your talents in a fast-paced environment driven by people who strive for achievement. Enjoy corporate strength, stability, and a rewarding career at a growing industry-leading and diverse operating company with a track record for success. Tap into the professional possibilities of Enterprise Products Company.

Responsibilities

The E-Call (811) Analyst provides analytical support for pipeline excavation requests (One Call tickets) received from state One Call centers to determine the proximity to Company pipeline systems and the potential for damage. Responsibilities include, but are not limited to:

• Read, research, analyze, interpolate, and process 811 One-Call excavation tickets by using paper, computerized, and mapping systems to determine the location of the requested excavation activity in relation to our pipeline locations.
• Screen phone calls regarding any excavation activity that may impact the integrity of Company pipelines in a timely and accurate manner consistent with defined procedures.
• Respond to customer inquiries for emergency issues pertaining to Company systems.
• Notify appropriate pipeline and/or field technicians of impending excavation activity in their respective areas.
• Disseminate and monitor daily reports for data received.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitals and Health Care

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