Analyst- Customer Solutions

FedEx Freight, Inc.; Harrison (AR); Hybrid; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

FedEx Freight in Harrison, AR seeks a transportation solutions analyst who will analyze data, design and implement innovative shipping solutions supporting Operations, Sales and customers.

You will lead onboarding of new business, manage projects, coordinate with stakeholders, ensure deadlines, and travel as required; some roles may offer remote work options in Tampa area per policy.

Qualifikationen

• Bachelor's degree or equivalent plus 2 years experience in transportation, business, sales, or operations.
• Experience in the LTL industry preferred.
• Analytical skills with risk-analysis and decision-making ability.
• Project management skills to translate customer needs into quality solutions.
• Strong time management and organizational skills; multi-tasking capability.
• Excellent interpersonal and communication skills; able to interact with all levels.
• Self-motivated, assertive and persistent; able to complete projects on time.
• Proficient in Microsoft Office Suite; able to present to customers and stakeholders.

Aufgaben

• Analyze data to design and implement innovative transportation solutions.
• Lead onboarding of new and incremental business, meeting deadlines and supporting the customer during transition.
• Lead meetings to assess customer needs and keep stakeholders updated throughout the process.
• Ensure customer expectations are documented and communicated to all stakeholders.
• Participate in cross-functional projects and manage multiple initiatives to meet deadlines.
• Maintain progress on projects using departmental processes and trackers.
• Contribute to ongoing improvement of internal processes.
• Comply with laws, regulations, and company policies.

Kenntnisse

Analytical skills

Project management

Time management

Communication

Interpersonal skills

Independent work

Flexible / travel

Microsoft Office

Ausbildung

Bachelor's degree or equivalent

2 years experience in transportation / operations

Tools

Microsoft Office Suite

Jobbeschreibung

If the successful candidate is located in the Tampa, FL area, the candidate will be eligible for remote work. Selected candidate must reside within 50 miles of the Tampa, FL service center.

If the successful candidate is located in Memphis, TN or Harrison, AR areas, the candidate will be required to work a hybrid schedule, working three days per week in the office.

POSITION OVERVIEW

Responsible for the analysis, design, development, implementation and resolution of innovative and replicable transportation solutions in support of Operations, Sales and customers. Support growth and retention of profitable LTL business.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

• Conduct analysis of data and information; draw conclusions to design, develop and implement innovative solutions to solve business problems and deliver operational and customer benefits.
• Lead the onboarding of new and incremental business, ensuring stakeholders meet required deadlines and customer is fully supported during the transition.
• Lead meetings to assess customer needs, promptly communicate customer needs to stakeholders, ensure stakeholders meet requirements within needed timelines and keep sales and customer updated on progress throughout the process.
• Ensure customer expectations are clearly documented and communicated to all stakeholders, gaining leadership approval where required.
• Participate in projects that include other functional teams, internal and external customers
• Manage and maintain progress on each project(s) to ensure deadlines and objectives are achieved, using established departmental processes and project trackers.
• Participate in initiatives to sustain and develop internal processes.
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other assignments and duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS

• Bachelor's Degree or equivalent work experience plus two (2) years experience in transportation, business, sales, or operations
• Experience in the LTL industry preferred
• Must possess analytical skills, be able to perform risk-analysis, with the ability to make decisions
• Solutions-oriented with project management skills including a thorough understanding of how to interpret customer business needs and translate them into quality solutions
• Strong time management and organizational skills with the ability to multi-task and work independently
• Good interpersonal skills with the ability to interact with various levels of internal and external customers
• Self-motivated, assertive and persistent, with the ability to complete projects and assignments on time
• Proficient in the use of the Microsoft Office Suite
• Strong verbal and written communication skills with the ability to present to various levels of internal and external customers
• Ability to work independently and as part of a team
• Ability to operate in a highly-flexible work environment

WORKING CONDITIONS

• Must be able to travel
• Customer interaction including face to face meetings

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [e-mail]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.