Analyst, Customer Intelligence (Jr. Business Architect)

El Comeback; San Juan (PR); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated Analyst for Customer Intelligence to join their Operational Excellence team. This role involves collaborating with various business units to design and implement automated solutions using the Pega platform. The ideal candidate will develop essential skills in business architecture and contribute to optimizing processes within an Agile framework. This position offers a unique opportunity to work on impactful projects while enhancing your expertise in automation and software development. If you're passionate about driving efficiency and innovation, this role is perfect for you!

Qualifications

• 1+ year of experience in business architecture or software development.
• Proficiency in Pega platform preferred with certification required.

Responsibilities

• Collaborate with business units to define requirements and develop automated solutions.
• Analyze user requirements and recommend systematic solutions.

Skills

Analytical Skills

Communication Skills

Troubleshooting

Agile Methodologies

Learning Agility

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Bachelor's degree in Industrial Engineering

Tools

Pega Platform

Programming Languages

Job description

Analyst, Customer Intelligence (Jr. Business Architect)

Job Description:

***Positions posted by El Comeback are done on behalf of companies that we support in their search for candidates.***

Our client, Oriental Bank, is looking for an Analyst.

• Hybrid
• Full time
• Job Level: Analyst
• Role: Jr. Business Architect

The Analyst, Customer Intelligence & Operations (Jr. Business Architect) reports to the Operational Excellence team and plays a key role in the execution of automatization projects & initiatives through the design and construction of Pegasystems driven applications. The Analyst will develop the fundamental and essential skills needed for analyzing, designing, creating business requirements and specifications in the PEGA application in addition to the development of low code and workflows processes. This role is expected to collaborate with other business units including department heads, stakeholders, and IT teams to drive and enforce best practices whilst optimizing automated processes. This position is hybrid and is based in our Oriental Center facility in San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

• Collaborate with multiple business units to define requirements, design, test & develop automated solutions.
• Analyze and provide feedback on user requirements to recommend systematic solutions that ensure streamlined processes.
• Understand the business and operational processes, data shared across the systems and how to correlate data for accurate decision making.
• Analyze and plan changes through a continuous improvement lens to accelerate software deployment and development processes, within an Agile framework.
• Prepare and maintain proper technical documentation regarding the stage and requirements of the project, as well as guides that ensure proper usage.
• Ensure deliverables are up to quality standards at the end of each sprint and before implementation.
• Work with product owners to handle backlogs and new requests.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor's degree in computer science, computer engineering, industrial engineering, information systems, or similar field required.
• 1+ year(s) of relevant business architecture, software development, optimization and/or automation required. Co-op or internship experience qualifies.
• Proficiency in Pega platform preferred. Will be required to certify as a Pega Certified Business Architect within the first year.
• Experience in managing design, development, and prioritization of business needs.
• Learning agility that enables a broad, enterprise-wide knowledge of software programs & automation options enabling systematically streamlined solutions.
• Demonstrated skill in using programming languages, coding standards and being an active participant in code reviews. Preferably user interface, web service technology and/or API level test automation expertise.
• Experience in implementing testing and QA frameworks and applications using Agile methodologies. Preferably experience planning and deploying both business and IT initiatives.
• Strong troubleshooting and root cause analysis abilities.
• Exceptional communication skills in both Spanish and English with the ability to communicate effectively at all levels of the organization (this includes written and verbal communication).

Oriental is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans)