Analyst - Customer Experience

PulteGroup; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

PulteGroup is seeking an Analyst to analyze moderately complex CX applications, websites, databases and systems, providing third-level technical support, testing and defect management. The role leads team initiatives while contributing to multiple IT projects and serves as a subject matter expert with expanding cross-product knowledge across CX applications.

The position requires a university degree or equivalent experience with 2–4 years of relevant work, and offers opportunities to influence

Qualifications

• Requires practical knowledge of the area typically obtained through advanced education with experience.
• Minimum high school diploma or equivalent (GED) required.
• Typically requires a university degree or equivalent experience and 2–4 years of prior relevant experience.

Responsibilities

• Conducts analysis of business and system processes, system data, integration, and reporting.
• Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures, including timely development-cycle documentation.
• Serves as subject matter expert to assist in requirement gathering sessions for CX applications.
• Provides defect management of applications, systems, databases, or websites.
• Predicts potential problems, provides recommendations, and documents solutions according to approved standards/procedures.
• Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
• Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots complex production issues. Evaluates and follows through on issues and problems until resolved or escalated, and promptly communicates blockers/escalations.
• Identifies process improvement efforts within teams.
• Identifies and communicates best practices across analysts, QA, development, and product partners.
• Conducts analysis for the evaluation and selection of new analysis solutions and tools.
• Perform other duties as assigned.

Education

Bachelor's degree or equivalent experience

Job description

Build a Career That Builds Your Future — with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

Job Summary:

The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems for Customer Experience (CX) products, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts. Has a working knowledge of advanced concepts, practices, and procedures. Serves as a subject matter expert for certain areas of the application, for technologies and integrations, or business processes, with expectation to build cross-product expertise across CX applications.

Primary Job Responsibilities

• Conducts analysis of business and system processes, system data, integration, and reporting.
• Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures, including timely development-cycle documentation.
• Serves as subject matter expert to assist in requirement gathering sessions for CX applications.
• Provides defect management of applications, systems, databases, or websites.
• Predicts potential problems, provides recommendations, and documents solutions according to approved standards/procedures.
• Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
• Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots complex production issues. Evaluates and follows through on issues and problems until resolved or escalated, and promptly communicates blockers/escalations.
• Identifies process improvement efforts within teams.
• Identifies and communicates best practices across analysts, QA, development, and product partners.
• Conducts analysis for the evaluation and selection of new analysis solutions and tools.
• Perform other duties as assigned.

Organizational Impact:

• Works to achieve day-to-day objectives with moderate impact on the area.
• Works independently on larger, moderately complex projects/assignments.
• Sets objectives for own area to meet the objectives or goals of projects and assignments.
• May assist other professionals with tasks and assignments.

Leadership & Talent Management:

• May provide guidance and assistance to entry level professionals and/or support employees.

Knowledge & Experience:

• Requires practical knowledge of area typically obtained through advanced education combined with experience.
• Minimum high school diploma or equivalent (GED) required.
• Typically requires a university degree or equivalent experience and minimum 2-4 years of prior relevant experience.

Required Skills

• Technology skillset varies by team.

Required Licensing, Registration And/or Certifications

• Not applicable

Physical Requirements:

• May require travel

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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