Analyst, Contracts - LCC Shared Services Analyst (Remote, Puerto Rico)

RTX; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Three weeks vacation

401(k) employer matching

Job summary

RTX Corporation seeks an Analyst, Contracts - LCC Shared Services Analyst (Remote, Puerto Rico) to manage intake, data accuracy, and collaboration tools across LCC. You will help ensure audit readiness and support process improvements in a dynamic, global environment.

The role emphasizes documentation, training support, and governance across Legal, Contracts, and Compliance functions, with opportunities to impact efficiency and compliance.

Qualifications

• University degree with <2 years of relevant experience.
• Experience routing requests through enterprise processes and tools.
• Experience maintaining data across tracking tools and internal systems.
• Experience managing centralized communication channels (shared inboxes, ticketing).

Responsibilities

• Perform intake of requests through enterprise intake processes for the LCC group.
• Maintain data across tracking tools, platforms, and internal systems.
• Monitor centralized communication channels and ticketing systems.
• Log requests, track status, and communicate with stakeholders.
• Route requests for review/approval/escalation per workflows.
• Perform basic compliance checks and ensure data fields are complete.

Skills

Intake management

Data tracking

Communication tools

Education

University degree

Tools

Ticketing systems

Knowledge Library

Job description

Analyst, Contracts - LCC Shared Services Analyst (Remote, Puerto Rico) At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

U.S. citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance: None/Not Required

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

What You Will Do

As an LCC Shared Services Analyst, you will play a vital role in ensuring the accuracy, accessibility, and alignment of shared resources, documentation, training tools, and collaboration platforms across Legal, Contracts, and Compliance (LCC) groups. You will contribute to operational transparency, audit readiness, and process improvement initiatives while supporting the evolving needs of the business.

Key responsibilities include

• Perform initial intake of requests through designated enterprise intake processes and tools for the LCC group.
• Maintain accurate and complete data across tracking tools, platforms, and internal systems.
• Monitor and manage centralized communication channels, including shared inboxes, ticketing systems, and request queues.
• Log incoming requests, track status updates, and provide timely communication to internal stakeholders.
• Resolve routine intake questions and assist requesters with troubleshooting issues related to documentation, templates, or required information.
• Route requests for review, approval, or escalation in accordance with established workflows and compliance requirements.
• Perform basic compliance checks to ensure required documentation, mandatory data fields, and approval steps are completed.
• Upload, index, name, and maintain records in designated repositories to ensure documentation is complete, accurate, and retrievable.
• Support record maintenance activities, metadata updates, and system corrections.
• Participate in training sessions to learn processes, standards, and enterprise tools.
• Assist in process improvement activities through minor updates to workflows, templates, or documentation.
• Recommend small improvements to systems, tools, or processes to enhance efficiency, accuracy, or turnaround time.
• Escalate complex, unclear, or risk-related issues to senior analysts, supervisors, or management.
• Log turnback activities, errors, or issues into designated tracking systems to support continuous improvement.
• Maintain accuracy, completeness, and timeliness of all records to ensure compliance and audit readiness.
• Support training programs for the LCC group by updating training catalogs, materials, and records, and maintaining training schedules.
• Manage contents of the Knowledge Library.
• Review access requests to LCC tools in accordance with standard guidance; update master data as needed.
• Perform other activities as assigned.

Qualifications You Must Have

• Typically requires a University Degree and less than 2 years prior relevant experience
• Experience in performing intake and routing of requests through enterprise processes and tools.
• Experience maintaining accurate and complete data across tracking tools, platforms, or internal systems.
• Experience monitoring and managing centralized communication channels such as shared inboxes, ticketing systems, or request queues.

Qualifications We Prefer

• Experience with written and verbal English communication to collaborate with global teams.
• Experience reviewing documents and maintaining records with attention to detail and accuracy.
• Ability to consistently follow defined processes, work instructions, and compliance requirements.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• Eligible for relocation assistance
• And more!

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.