Analyst, Client Retention

E.W. Scripps Company; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

The E.W. Scripps Company is seeking an Analyst, Client Retention for a remote role based in Ohio. You'll be the trusted advisor for clients, helping them achieve business goals while maximizing the impact of advertising investments across platforms.

You'll use data visualization to track KPI achievement, collaborate with sales and ad operations, and translate insights into actions that improve client satisfaction and retention.

Qualifications

• Bachelor's degree in business analytics or related field, or equivalent experience.
• Minimum of 2 years of experience in related field preferred.
• Experience in digital media strongly preferred.
• Experience using business intelligence and data visualization tools such as Google Analytics, Google Data Studio and Tableau preferred.
• Valid driver's license and ability to provide proof of insurance with required limits.

Responsibilities

• Serve as the main point of contact for an assigned portfolio of clients and manage their projects.
• Stay current regarding clients' needs and business evolution to maximize satisfaction.
• Maintain knowledge of products and services across platforms.
• Assist in training sales team on attribution products and services.
• Collaborate with Sales Managers to deliver services and maintain client relationships.
• Track and measure progress on advertiser investments and inform sales staff of status.
• Collaborate with Sales staff on pre-sales to determine optimal product mix to meet KPIs.
• Collaborate with Ad Operations Campaign Manager on optimization strategies for campaign success.
• Use BI and data visualization tools to communicate KPI achievement to clients to increase retention.

Skills

Data visualization

Analytical thinking

Statistical analysis

Communication skills

Education

Bachelor's degree in business analytics or related field

Tools

Google Analytics

Google Data Studio

Tableau

Job description

Are you passionate about building lasting client relationships and driving measurable results? The E.W. Scripps Company is seeking a dynamic Analyst, Client Retention to join our team. In this remote role based in Ohio, you'll be the trusted advisor for our clients, helping them achieve their business goals while maximizing the impact of their advertising investments across all platforms. This is your opportunity to combine analytical expertise with exceptional client service. This is a remote position. We welcome candidates located in Midwest markets where Scripps has a presence, including Ohio, Illinois, Kansas, Missouri, and Wisconsin.

WHAT YOU'LL DO:

• Serve as the main point of contact for an assigned portfolio of clients and help manage their projects
• Stay current regarding clients' needs and their business evolution in order to maximize client satisfaction
• Maintain current knowledge of our products and services, across all platforms
• Assist in training sales team on attribution products and services
• Collaborate with the Sales Managers to deliver services to clients and maintain client relationships
• Track and measure progress on advertiser investments and keep the sales staff informed of status
• Collaborate with the Sales staff on a pre‑sales basis to help determine optimal product mix to meet client KPIs and goals
• Collaborate with the Ad Operations Campaign Manager on optimization strategies to provide the best opportunities for campaign success
• Utilize business intelligence and data visualization tools to effectively communicate Key Performance Indicator (KPI) achievement to the client to increase client retention

WHAT YOU'LL NEED:

• Bachelor's degree in business analytics or related field, or equivalent experience
• Minimum of 2 years of experience in related field preferred
• Experience in digital media strongly preferred
• Experience using business intelligence and data visualization tools such as Google Analytics, Google Data Studio and Tableau preferred
• Valid driver's license, good driving record, and ability to provide proof of insurance with the company required insurance limits

WHAT YOU'LL BRING:

• Exceptional analytical abilities including data visualization
• Demonstrated ability using statistical analysis and research to drive positive change in a business setting
• Familiarity with data engineering tools/techniques (e.g. scenario modeling, pattern detection, sentiment analysis, decision trees, optimization, regression analysis)
• Must have advanced written and verbal communication skills
• Excellent customer service skills "Consultative" client management approach
• Strong problem‑solving ability
• Excellent time management, prioritizing and multitasking skills
• High attention to detail
• Calm under pressure
• Ability to work independently and with a team
• Understanding of web technologies strongly preferred

#LI-SM2 #LI-Remote

SCRIPPS’ COMMITMENT TO A CULTURE THAT CREATES CONNECTION:

At Scripps, we are committed to a culture that reflects the audiences and communities we serve. We are intentional about creating an environment where employees, our audiences and other stakeholders feel valued and inspired to reach their full potential and create connections. To successfully deliver on this commitment, we must understand and reflect the values and perspectives those around us embody. That process begins by looking inward to build and celebrate a respectful workplace where everyone feels a sense of belonging and connection. By continuing to cultivate an environment where all employees have a fair chance to succeed, are included, valued, and seen, we will strengthen the connections that drive positive business impact and align with our core purpose.

ABOUT SCRIPPS:

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee and its longtime motto is: "Give light and the people will find their own way." As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.

The E.W. Scripps Company (NASDAQ: SSP) is a diversified media company focused on creating connection. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40+ markets. Scripps reaches households across the U.S. with national news outlet Scripps News and popular entertainment brands ION, ION Plus, ION Mystery, Bounce, Grit and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Scripps Sports serves professional and college sports leagues, conferences and teams with local market depth and national broadcast reach of up to 100% of TV households. Founded in 1878, Scripps is the steward of the Scripps National Spelling Bee, and its longtime motto is: "Give light and the people will find their own way." As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis of race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.