Manager, Sustainment & Control

Scotiabank - Global Banking and Markets; Dallas (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Scotiabank Global Banking and Markets in the US seeks a Manager, Sustainment & Control within GTB US Cash Management Operations to support execution, sustainment and continuous improvement of controls and system usage.

The role ensures compliance with regulations and internal policies, drives risk management, and embeds sustainable processes into daily operations while collaborating with stakeholders and developing the team.

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field.
• 5–8 years of experience in Transaction Banking Operations or Cash Management.
• Strong understanding of deposit products and back-office processes.
• Solid knowledge of operational risk management and controls.
• Proficient with MS Office; experience with process mapping and reporting.
• Excellent organizational and communication skills.

Responsibilities

• Promotes a customer-focused culture within the team and builds internal partnerships.
• Executes sustainment and change initiatives, including process improvements and controls uplift.
• Supports planning and delivery through analysis, requirements, UAT, and documentation.
• Leads development and execution of roadmaps with defined scope and milestones.
• Manages risks, dependencies, and gaps to protect delivery timelines.
• Designs and maintains operational controls to mitigate risk.
• Identifies automation opportunities to streamline workflows.
• Maintains QA frameworks, standards, and validation checkpoints.
• Develops procedures, user guides, and training materials.
• Tracks KPIs/KRIs and escalates issues as needed.
• Ensures processes are embedded in daily operations.
• Communicates effectively with stakeholders.
• Coaches and develops direct reports.
• Maintains knowledge of GTB products, systems, and processes.
• Adheres to risk appetite and conduct requirements.
• Fosters an inclusive, high-performance team culture.
• Other duties as assigned.

Skills

MS Office

Process mapping

Operational risk

Stakeholder comms

Coaching

Education

Bachelor's degree in Finance

Job description

Global Banking and Markets

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group. Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose

The Manager, Sustainment & Control contributes to the overall success of Global Transaction Banking (GTB) US Cash Management Operations by supporting the execution, sustainment, and continuous improvement of operational frameworks, controls, and system usage. The role ensures that sustainment activities, operational controls, and change adoption are executed effectively and in compliance with governing regulations, internal policies, and procedures. Working under the direction of the Senior Manager, the role supports delivery of business initiatives, management of operational risk, and embedding of sustainable processes into daily operations.

What You’ll Do

• Promotes a customer-focused culture within the team to support effective service delivery and strong internal partnerships.
• Executes and supports sustainment and change initiatives, including process enhancements, controls uplift, and system usage initiatives.
• Supports planning and delivery of initiatives through analysis, documentation of business requirements, UAT support, and procedure development.
• Lead and support the development and execution of the product and program roadmap by ensuring alignment and delivery of defined scope, milestones and target delivery dates.
• Drive resolution and escalation of any risks, dependencies or gaps that could impact delivery timelines.
• Designs, implements, and maintains operational controls to ensure effective sustainment and mitigate operational risk.
• Identifies opportunities for process improvement and automation to streamline workflows and improve efficiency.
• Oversee and maintain Quality Control and Quality Assurance frameworks and processes including standards, reviews, sampling and validation checkpoints
• Develops and maintains operational procedures, user guides, knowledge materials, and training documentation
• Tracks and reports management metrics (KPIs / KRIs) and escalates risks and issues as appropriate.
• Ensures processes are embedded into daily operations and adhered to across supported teams.
• Demonstrates effective communication and coordination with internal and external stakeholders.
• Manages and develops direct reports through coaching, performance feedback, and development planning.
• Maintains working knowledge of GTB products, systems, and operational processes.
• Understands and applies the Bank’s risk appetite and risk culture in day-to-day activities, ensuring compliance with operational, regulatory, AML/ATF/sanctions, and conduct risk obligations.
• Maintains a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors
• Other duties as assigned

What You’ll Bring

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• 5 to 8 years of experience in Transaction Banking Operations, Cash Management, or related operational roles.
• Solid understanding of corporate/commercial deposit products and back-office operational processes.
• Working knowledge of operational risk management, controls, and procedural documentation standards.
• Strong technical proficiency in MS Office tools; familiarity with process mapping and reporting tools preferred.
• Strong organizational and communication skills with the ability to manage multiple priorities.

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

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