Analyst, Business Systems – AI, Automation & RPA

AbbVie; Illinois; On-site; USD 85,000 - 110,000; Full time

Job summary

AbbVie is seeking an Associate Business Systems Analyst to support the FAiM team in advancing AI, automation, and RPA initiatives within R&D. You will work closely with business users, data specialists, and solution developers to gather requirements, document processes, and deliver technology solutions that improve efficiency and decision-making.

The role emphasizes collaboration across business and technical teams, developing user stories, and maintaining system documentation while learning

Qualifications

• Bachelor's degree in information systems, computer science, business, engineering, analytics, or related field.
• Ability to analyze business processes and communicate requirements clearly.
• Strong written, verbal, organizational, and interpersonal communication skills.
• Demonstrated ability to collaborate with both business and technical stakeholders.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities in a collaborative, project-based environment.

Responsibilities

• Compliance with applicable Corporate and Divisional Policies and procedures.
• Learn and understand Global Therapeutics Business Processes.
• Respond to questions and consult with business users on inputs, processes, outputs.
• Develop detailed business requirements, functional requirements, user stories, system docs, workflows, and data flows.
• Ensure current and accurate system requirements and documentation for existing and new systems.
• Research and analyze system issues to determine proper resolutions.
• Align business and technology teams on plans, sprint schedules, trade-offs, and scope.

Skills

Analytical thinking

Requirements analysis

Communication skills

Collaboration

Multi-priority management

Education

Bachelor's degree in information systems, CS, business, engineering, analytics

Tools

Jira

Azure DevOps

Confluence

Visio

Lucidchart

Power Automate

UiPath

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology,and its people. The AbbVie Business Technology Solutions (BTS) team shapes the digital transformation necessary for our treatments to positively impact patients’ lives. In the role of Analyst, Business Systems you will help tackle complex challenges as you develop and grow your skills and diversify your professional experiences.

The Associate Business Systems Analyst will support the FAiM team in advancing R&D initiatives focused on the development and adoption of artificial intelligence, automation, and robotic process automation (RPA) capabilities. This role will work collaboratively with R&D stakeholders, technology teams, data specialists, and solution developers to understand business needs, document requirements, evaluate opportunities, and help deliver technology solutions that improve efficiency, decision‑making, and user experiences across R&D.

The ideal candidate is curious about emerging technologies, comfortable working across business and technical teams, and eager to develop practical experience with AI, large language models (LLMs), automation platforms, and business systems analysis in support of R&D priorities.

Responsibilities:

• Compliance with applicable Corporate and Divisional Policies and procedures.
• Learning and understanding the business processes around Global Therapeutics Business Teams.
• Responding to questions and consultation with business users regarding current and potential system inputs, processes, and outputs.
• Developing detailed business user requirements, functional requirements, user stories, system documentation, workflow procedures, and data flows.
• Ensuring current and accurate system requirements and documentation for existing and new systems.
• Conducting research and analysis into the nature, effect, and results of system issues and proper resolution.
• Helping to drive alignment between business and technology team on plans, requirements, sprint schedules, trade-offs, and showcase while ensuring all understand the scope and goals of the project.
• Consulting with functional areas to develop understanding of the varied and complex business needs supported by the system.
• Determining how changing business needs will affect the systems.
• Creating and managing system change requests and documentation supporting implementations.
• Working collaboratively and effectively with both technical and business team members.

Required:

• Bachelor’s Degree in information systems, computer science, business, engineering, analytics, or a related field.
• Ability to analyze business processes and communicate requirements clearly.
• Strong written, verbal, organizational, and interpersonal communication skills.
• Demonstrated ability to collaborate effectively with both business and technical stakeholders.
• Strong problem‑solving skills, attention to detail, and willingness to learn.
• Ability to manage multiple priorities in a collaborative, project‑based environment.

Preferred:

• Some experience through internships, academic projects, co‑op assignments, or entry‑level professional work in business analysis, technology, process improvement, data, automation, or a related area.
• Familiarity with artificial intelligence, generative AI, machine learning concepts, or large language models.
• Knowledge of prompt design, LLM use cases, retrieval‑augmented generation, AI agents, or evaluation approaches.
• Experience with Python, including basic scripting, data manipulation, API integration, or automation.
• Exposure to RPA or workflow automation platforms.
• Experience with process mapping, requirements management, Agile methods, or user story development.
• Familiarity with data concepts, relational databases, APIs, or system integrations.
• Experience with tools such as Jira, Azure DevOps, Confluence, Visio, Lucidchart, Power Automate, UiPath, or comparable platforms.
• Understanding of software development life cycle concepts and testing practices.
• Interest in regulated industries, life sciences, and healthcare.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short‑term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html