Analyst-Analytics Governance

Blue Cross Blue Shield of Michigan; Detroit (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking a dedicated analytics governance professional to support enterprise standards for analytics methodologies, risk management, and Responsible AI practices. You will collaborate with internal teams and vendors to develop workflows, reports, and controls that improve customer service levels and quality.

Responsibilities include coordinating governance activities, leading meetings, and presenting analyses.

Qualifications

• Bachelor's Degree in a related field preferred.
• Two years of experience in a related field required.
• Effective verbal, written communication and interpersonal skills.
• Ability to work independently or in a team and interact with all levels of the organization.
• Strong analytical and problem-solving skills to identify, evaluate, and implement changes to processes or procedures.

Responsibilities

• Assist and support management in evaluating, recommending, establishing, implementing and analyzing new and improved production workflows and procedures.
• Coordinate projects to enhance operational efficiency, controls, and performance.
• Compile and analyze operational data to identify business problems.
• Utilize reporting systems, participate in testing, develop procedures/controls, and recommend improvements.
• Provide status updates to leadership on projects and issues.
• Communicate policy changes to achieve project objectives and document procedures.
• Create and present reports and dashboards to display operational data and propose changes.
• Provide training and information to internal departments and external entities.
• Participate in special projects or workgroups as assigned.

Skills

People leadership

Facilitation

Stakeholder management

Communication

Analytical thinking

Education

Bachelor's Degree in a related field

Tools

SharePoint

Power BI

Governance tools

Job description

The Analytics Governance team, within the Analytics Center of Excellence, is responsible for establishing and overseeing enterprise standards for analytics methodologies, derived measures, tools, and Responsible AI practices. The team manages analytics asset inventory, leads governance forums and risk management activities, and enables consistent, compliant, and well documented analytic practices across the enterprise.

The Analytics Governance team, within the Analytics Center of Excellence, is responsible for establishing and overseeing enterprise standards for analytics methodologies, derived measures, tools, and Responsible AI practices. The team manages analytics asset inventory, leads governance forums and risk management activities, and enables consistent, compliant, and well documented analytic practices across the enterprise.

DepartmentalResponsibilities:

• Support Responsible AI governance activities, including coordination, documentation, and risk/compliance processes.
• Serve as a strong people‑person who can confidently lead meetings, facilitate discussions, and collaborate across teams.
• Partner with internal stakeholders, vendors, and risk teams to support risk assessments and backend governance work.
• Create and maintain workflows and process improvements to support governance and operational efficiency.
• Demonstrate excellent organization, prioritization, and documentation skills.
• Show curiosity and interest in learning more about AI and growing technical skills over time.

Departmental Preferences:

• Experience with SharePoint, including lists or alerts.
• Familiarity with Power BI or interest in reporting and dashboards.
• Interest in technical, data, or governance‑related tools.

Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.

• Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance.
• Compile and analyze operational data to identify and resolve business problems.
• Utilize and maintain available reporting systems. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
• Provide leadership team with status updates on projects and issues.
• Communicate and recommend policy changes to achieve project objectives. Assist in documenting departmental procedures.
• Create and present reports and presentations to display operational data and propose business changes.
• Provide support to both internal departments and external entities by answering questions, supplying information and training.
• Participate on special projects or workgroups as assigned.

"Qualifications"

• Bachelor's Degree in a related field is preferred.
• Two (2) years of experience in a related field is required.
• Effective verbal, written communication and interpersonal skills.
• Ability to work independently or in a team environment and interact with all levels of the organization.
• Effective analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.
• Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines.
• Proficient in Microsoft Office suites.
• Ability to develop and maintain effective working relationships.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.

Job Info

• Job Identification 13984
• Job Category Multi-divisional
• Legal Employer Blue Cross Blue Shield of Michigan Mutual Insurance Company