Analyst Advanced Analytics

Liberty Mutual Insurance; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Liberty Mutual Insurance seeks a highly motivated analyst for the Direct Operational Analytics team. This role involves developing analyses to drive decision-making in call center staffing, collaborating with various partners to ensure operational efficiency. Ideal candidates possess strong analytical skills, communication skills, and relevant degrees.

Qualifications

• Bachelor's Degree plus 2-4 years experience or Master's Degree with no experience.
• Proficient in Excel, PowerPoint, and statistical software.
• Strong planning, analytical, and communication skills.

Responsibilities

• Perform analyses and monitor call center staffing trends.
• Forecast for call center recruiting, hiring, and staffing.
• Execute recommendations to improve call handling.

Skills

Analytical skills

Decision-making

Communication

Data-driven recommendations

Education

Bachelor's Degree

Master's Degree

Tools

Excel

PowerPoint

SAS

Emblem

Job description

Pay Philosophy

The typical starting salary range for this role is determined by factors such as skills, experience, education, certifications, and location. The full salary range reflects the competitive market value across the nation and offers opportunities for growth as employees develop within the role. Some roles at Liberty Mutual include a compensation plan that may involve commission and/or bonuses, which vary based on multiple factors outlined in the plan.

Role Overview

The Direct Operational Analytics team seeks a highly motivated analyst with strong analytical and technical skills to join the Capacity Analytics team. This team ensures the staffing adequacy of our core sales channel, the Direct Response Center, to meet growth, economic, and strategic objectives. The role is fast-paced and involves making real-time decisions to influence business outcomes. The analyst will have high visibility with Direct Channel leaders and collaborate across the organization on qualitative and quantitative inputs.

The ideal candidate will have strong analytical skills driven by curiosity, capable of making data-driven recommendations, and possess a growth mindset for problem-solving. Excellent verbal and written communication skills are essential to articulate complex concepts to diverse audiences.

This role may require in-office work depending on the candidate's location.

Responsibilities:

1. Develop and analyze call center staffing trends and performance to understand current and future states.
2. Participate in planning and forecasting for call center recruiting, hiring, and staffing.
3. Implement economically informed recommendations to enhance call center capacity.
4. Relate ad hoc analyses and new trends to the broader context to prioritize initiatives and achieve long-term goals.
5. Collaborate effectively with adjacent and stakeholder teams.

Qualifications:

• Bachelor's Degree plus 2-4 years of experience, or Master's Degree with no professional experience, or equivalent.
• Proficiency in Excel, PowerPoint, and statistical software (SAS, Emblem).
• Strong planning, analytical, decision-making, and communication skills.
• Knowledge of data sources, tools, and statistical principles.
• Understanding of the supported business's intricacies is beneficial.
• Awareness of how actions relate to system capabilities and impact financial and business drivers.
• Ability to develop simple tools and queries for others.

About Us

Liberty Mutual is dedicated to fostering an inclusive environment where employees from diverse backgrounds can thrive. We offer comprehensive benefits and continuous learning opportunities to support professional and personal growth. We believe progress happens when people feel secure, and we are committed to providing protection and support for our employees. We value diversity, equity, and inclusion, with Employee Resource Groups (ERGs) that promote community and engagement.

We prioritize your well-being and offer benefits to support your life and health. For more information, visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We do not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other protected characteristic.

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco