Analyst

World Wide Technology; United States; Remote; USD 77,000 - 115,000; Full time

Benefits offered by this job

Health and Wellbeing: Health, Dental,

Onsite Health Centers

401k Plan with Company Matching

Paid Time Off: PTO and Sick Leave &amp

Holidays, Parental Leave

Military Leave

Bereavement

Nursing Mothers Benefits

Voluntary Legal

Pet Insurance

Employee Discount Program

Job summary

World Wide Technology is seeking an IT Mid-Level Analyst to support the build-out and integration of custom WWT applications and third-party systems. You will collaborate with leadership, architecture, product owners, and IT teams to deliver functional solutions that align with business goals.

The role emphasizes strong requirements gathering, design documentation, and hands-on testing within an Agile environment. Excellent communication and adaptability are essential to succeed.

Qualifications

• Bachelors degree in a related field (IT/CS/Engineering).
• At least 5 years progressive experience in a related field.
• Experience with UKG Pro WFM modules, APIs and JSON payloads; Postman usage.
• Knowledge of Oracle SQL/PL/SQL and Oracle HCM Cloud is a plus.
• Strong systems analysis, requirements gathering, and problem solving.
• Ability to drive process improvement and communicate with both technical and non-technical audiences.
• Experience supporting large IT initiatives and cross-functional teams.
• Adaptability to changing technologies and business needs.

Responsibilities

• Apply and promote WWT core values and best practices.
• Collaborate with stakeholders to gather and document functional requirements.
• Contribute to functional design specifications addressing business needs.
• Assist in developing and implementing functional solutions.
• Analyze existing systems to identify improvements and validate designs.
• Maintain comprehensive design documentation and workflows.
• Conduct functional, regression, and UAT testing; support issue resolution.
• Mentor associate analysts and share knowledge across teams.
• Provide guidance on production issues and proactive monitoring.
• Engage in Agile ceremonies and continuous process improvement.

Skills

Systems Analysis

Requirements Gathering

Problem Solving

Process Improvement

Communication

Product/Initiative Support

Self-Motivation/Time Management

Adaptability

Salesforce

Oracle

Education

Bachelor's degree in a related field

Tools

UKG Pro WFM

WFM Timekeeping

WFM Accruals

WFM Timeoff Scheduling

UKG Pro APIs/JSON

Postman

Boomi/API

Oracle SQL

Pl/Sql

Oracle HCM Cloud

Excel with Power Queries

ServiceNow

Agentic AI

Job description

About this job

Description

Qualifications:

• Bachelor's Degree in Arts/Sciences (BA/BS) in Information Systems, Information Technology, Computer Science, Engineering, and/or related field
• A minimum of 5 years progressive experience in a related field
• UKG Pro Work Force Management (WFM), Timekeeping, Accruals, Timeoff, Scheduling, Leave Management, Attestation, Device/Clock configuration, Activities, DataViews, Integrations (Boomi/API), UKG Pro WFM APIs and JSON payloads, Postman, Global implementation experience; Nice to have knowledge of Oracle SQL, Pl/Sql, Oracle HCM Cloud, Microsoft Excel with Power Queries, ServiceNow, Agentic AI
• Systems Analysis: Ability to analyze and understand complex IT systems, applications, and processes.
• Requirements Gathering: Skill in gathering and documenting business requirements, translating them into technical specifications.
• Problem Solving: Strong analytical and problem-solving skills to address technical issues and develop effective solutions.
• Process Improvement: Ability to identify areas for process improvement and propose enhancements or optimizations.
• Communication: Excellent written and verbal communication skills for both technical and non-technical audiences. Capable of presenting ideas clearly and effectively.
• Product/Initiative Support: Experience supporting big IT initiatives, including assisting with planning, execution, and monitoring.
• Self-Motivation/Time Management: Highly responsible self-starter/team-oriented individual with very strong work ethic. Strong organizational skills and the ability to manage multiple tasks or initiatives simultaneously.
• Adaptability: Ability to adapt to changing technologies, requirements, and business environments.
• This tier includes specific domain areas, including but not limited to: Salesforce, Oracle.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $77,000.00 to $115,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The IT Mid-Level Analyst uses a range of functional and technical skills to support the build‑out and integration of custom WWT applications and third‑party vendor systems and products. This position plays a significant role in contributing to the development of functional/technical solutions by supporting innovation within our organization. The employee will have a solid understanding of business processes, systems, and architecture within their team. Collaboration with leadership, architecture, product ownership, and various IT and business teams is essential.

Responsibilities:

• Applying and starting to lead and promote WWT Core Values and best practices.
• Requirement Gathering: Collaborate with stakeholders to gather and document functional requirements. Ensure a clear understanding of business needs and objectives.
• Functional Design: Contribute to the development of functional designs that meet business requirements. Create design specifications that outline how systems will address specific needs.
• Solution Development: Assist in the development and implementation of functional solutions based on design specifications. Ensure solutions align with both business objectives and technical constraints.
• Analysis and Validation: Analyze existing systems and processes to identify areas for improvement or enhancement. Validate that functional designs meet the intended requirements and business goals.
• Documentation: Maintain comprehensive documentation of functional designs, including design specifications, workflows, and user requirements. Ensure that documentation is accurate and up-to-date.
• Testing: Conduct comprehensive testing including functional, regression, and guiding user acceptance testing to ensure reliability and performance. Support the identification and resolution of issues or defects during testing.
• Mentorship and Collaboration: Work closely with other analysts, developers, team members, leadership, and business to ensure effective implementation. Provide guidance and support to associate analysts, helping them to develop their skills and navigate technical challenges. Share knowledge and best practices with team members to improve overall team competency.
• Support and Troubleshooting: Offer ongoing support and consultation to address functional/technical issues and ensure solutions meet end‑user needs. Provide guidance and direction on production issues. Start to monitor and look into support trends that can be addressed more proactively.
• Agile Methodology: Actively engage in Agile development practices including sprint planning, story creation, daily standups, testing, demos and retrospectives. Adapt to evolving requirements and contribute to the continuous improvement of the team’s processes and delivery.
• Learning and Development: Continuously learn and understand WWT’s business and technical processes to effectively contribute to and support the evolution of our technology solutions.