Analista de Crédito e Cobrança

Mondelēz International; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in the snacking industry is seeking a temporary team member for Credit & Collections Management. You will be responsible for managing customer financial interactions and resolving disputes to minimize financial risk. The ideal candidate will have strong analytical abilities, experience in consumer goods, and proficiency in SAP and Microsoft Office applications.

Qualifications

• Experience in customer-facing role and order-to-cash environment.
• Credit control experience.
• Experience in fast-moving consumer goods.

Responsibilities

• Resolve complex queries and manage accounts receivable.
• Coordinate governance meetings with stakeholders.
• Collaborate with sales to reduce deductions and manage debt collection.

Skills

Numerical skills

Analytical skills

Logical reasoning

Problem-solving skills

Education

Bachelor's degree in Administration, Accounting, or Economics

Tools

SAP

Microsoft Office

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will work in bill-to-cash management and handle customer service finance operations, including credit management (assessments, credit risk and limits, order hold/release), cash collections, and accounts receivables activity. This includes strategies, prioritization, and management of disputes/deductions and trade claims/invoices processing as part of the trade funds management process. You will work closely with the Business Process Owner partner and cross-functionally with sales, finance, internal controls, and other CS&L sub-functions.

How you will contribute

You will:

• Resolve complex queries escalated for a portfolio of customers
• Coordinate and chair governance meetings with senior stakeholders
• Visit customer premises to discuss and recover invalid debt with senior stakeholders in the customer’s organizations
• Take ownership of deductions and work with sales and other stakeholders to reduce opportunities for customers to make deductions
• Collaborate with sales and other functions to manage debt collection and resolve disputes quickly. Provide guidance to the shared services team to ensure overdue collections and invalid debts are minimized

What you will bring

A desire to drive your future and accelerate your career, along with the following experience and knowledge:

• Strong numerical, analytical, and logical reasoning skills
• Hands-on experience with Microsoft Office applications
• High-level SAP competence
• Experience in a fast-moving consumer goods or consumer packaged goods company
• Experience in a customer-facing role
• Experience in an order-to-cash environment
• Credit control experience
• Strong analytical and problem-solving skills

Additional information about this role:

The main goal is to be a contact point for customers regarding collection processes within the order-to-cash cycle. Key tasks include:

• Proactively managing accounts receivable to ensure compliance with global Credit & Collections policies, minimize financial risk, and deliver financial results aligned with Mondelez’s objectives
• Quick resolution of payments, discounts, or disputes with customers, while striving to improve customer service and managing end-to-end financial interactions

Working within global Credit & Collections policies and procedures, while seeking efficiency improvements in the collection area.

Additional skills you will bring:

• Monitoring customer credit accounts (contracts, returns, refusals, cash advances)
• Managing outsourced collection agencies
• Managing legal collections
• Handling interest requests for late payments (monitoring and approval)
• Handling discounts and disputes with clients and escalating internally as needed
• Reviewing and approving payments to clients (commercial agreements and returns)
• Analyzing and acting on delinquent clients (Serasa, Protest, External Agencies)
• Supporting and acting in the process of releasing orders held by Credit
• Sharing commercial information with CISP partners
• Controlling guarantees for Distributors
• Assessing and re-assessing credit for the client portfolio
• Monitoring reports and KPIs for Credit & Collections
• Projecting monthly receivables for cash flow management

Education / Certifications: Bachelor's degree in Administration, Accounting, or Economics

Specific job requirements: Basic knowledge of accounting, SAP, Excel, and intermediate English level

Work location: Home Office

Contract duration: Temporary for 6 months. No relocation support available.

Business Unit Summary

Mondelez Brasil is one of Mondelez International’s largest operations, with approximately 7,500 employees producing, selling, and distributing popular brands like Oreo, Lacta, Trident, and many others across Brazil. Our products are present in over 700,000 points of sale and in more than 92% of Brazilian homes. We operate factories in Vitória de Santo Antão and Curitiba, and host one of the company's 11 global R&D centers.

Mondelez International is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Job Type: Temporary (Fixed Term) in Credit & Collections Management, Customer Service & Logistics.