Amusement Sales Associate - Dollywood Theme Park - Full Time Seasonal

Dollywood Parks & Resorts; Pigeon Forge (TN); On-site; USD 28,000 - 32,000; Full time

Job summary

Dollywood Theme Park is looking for an Amusement Sales Associate to join our on-site team for a full-time seasonal role. The position involves assisting with daily operations of games and amusements, handling sales and tickets, and providing excellent guest service.

The role requires at least 6 months of sales and customer service experience, plus the ability to work in a team, with basic computer skills and adherence to safety and PCI training. Onboarding includes background and drug screening.

Qualifications

• Minimum 6 months of sales experience.
• Minimum 6 months of customer service experience.
• Minimum one year of experience working in a team environment (highly preferred).
• Basic computer skills required.
• Onboarding process includes background screening and pre-employment drug screening.

Responsibilities

• Assist the Sales lead in daily operation of Games and Amusements; manage funds, tickets, forms and keys.
• Complete opening/closing procedures and ensure readiness of areas.
• Describe sales packages to guests and demonstrate selling skills.
• Operate a POS register including sales, refunds, transfers and reporting.
• Support stock levels and merchandising; maintain cleanliness and displays.

Skills

Sales experience

Customer service

Team experience

Basic computer skills

Attendance reliability

Tools

POS system

Job description

Amusement Sales Associate - Dollywood Theme Park - Full Time Seasonal

Job Category: Amusements

Requisition Number: AMUSE010911

• Posted : September 21, 2026
• Full-Time
• On-site
• Rate : $14.25 USD per hour

Locations

Showing 1 location

Description

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Amusement Sales Associate will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Assists the Sales lead in the daily operation of Games and Amusements by picking up and maintaining necessary sales funds, tickets, forms, and keys
• Completes assigned opening and closing procedures and ensure the operational readiness of any assigned areas
• Describes different sales packages to guests and demonstrate proficient selling skills
• Operates a point of sale register including sales, refunds, transfers, and reporting
• Actively participates in the success of the Games and Amusements team through teamwork, service, and respect for others
• Assists in regular inventories and cycle counts for various tickets and merchandise
• Supports the management of stock levels and merchandising of any assigned locations
• Assists in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards
• Demonstrates an ability to maintain dependable work attendance and flexibility with assigned work schedules
• Assists the immediate leadership by communicating any needed product, equipment, supplies, and helping to reduce waste
• Adheres to all Amusements safety guidelines and report any safety issues to the immediate leadership
• Protects the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training
• Must be willing to have fun and create a fun and friendly environment for others

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Must be a minimum of 16 years of age
• Minimum 6 months of sales experience is required
• Minimum 6 months of customer service experience is required
• Minimum one (1) year of experience working in a team environment, highly preferred
• Basic computer skills
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be productive in a fast-paced environment
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to comprehend instructions and retain information
• Able to communicate effectively with Guests and Hosts using approved communication methods

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50lbs. utilizing company’s safety guidelines for safe lifting
• Mobility:Position may require intermittent toprolongedsitting,standingand/or walking for duration of shift, up to 13 hours. Employees may alsobe requiredto travel to various areas on property which may include changes in terrain,stairsand uneven surfaces
• Repetitive Movements:This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions
• Environmental Conditions:This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees maybe requiredto work indoors and outdoors
• Cognitive and Sensory Requirements:This position requires strong cognitive skills, including the ability to think critically, solve problems, process andretaininformation, have attention todetailand communicate effectively using approved methods
• Able to sit and/or stand for long/short periods
• Must have manual dexterity necessary to complete all job duties

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.