AMS Technical Group Expert

HP Inc.; Jackson (MS); On-site; USD 74,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

EAP

Flexible spending account

Life insurance

Parental leave

Paid holidays

Vacation and sick leave

Job summary

HP, Inc. in the United States seeks a seasoned professional to oversee critical technology areas and strategic account support, maintaining advanced technical proficiency and industry awareness while acting as a trusted advisor in service delivery.

You will design support solutions, foster customer relationships, mentor junior staff, and lead complex projects that shape policy and drive cross‑functional collaboration.

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline.
• 8-10 years of work experience, preferably in HP products, account management, or on-site support.
• HP Indigo knowledge and S4/S5 & Web Expertise.
• ITIL certifications preferred.

Responsibilities

• Oversees multiple critical technology areas or customer groups and designs customer-oriented solutions.
• Delivers strategic account support while maintaining advanced technical proficiency.
• Evaluates support plans and aligns them with service solutions.
• Cultivates relationships with complex accounts, fostering growth.
• Acts as trusted advisor in service delivery for customers and organization.
• Designs and executes support solutions and leads planning and management.
• Develops Value Based Delivery account plans and manages expectations in escalations.
• Contributes to operational methods and regional business strategies.
• Applies advanced knowledge to resolve complex issues and policy development.
• Mentors lower-level employees and builds productive internal/external relationships.

Skills

Automation

Customer Relationship Management

Customer Support

Operating Systems

Process Improvement

Safety Standards

Technical Services

Technical Support

Test Equipment

KPIs

Education

Bachelor's or higher in Computer Science/Information Systems or related field

Tools

HP Indigo

S4/S5

Web Expertise

Job description

Description -

This role is responsible for overseeing critical technology areas and customer groups, providing strategic account support, and maintaining advanced technical proficiency and industry awareness. The role designs support solutions, fosters customer relationships, and acts as a trusted advisor in service delivery. The role contributes to complex projects, establishes policies, and mentors lower-level employees while building productive internal and external relationships.

Responsibilities

• Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
• Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
• Evaluates support plans based on business indicators and align them with the organization’s service solutions.
• Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth.
• Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
• Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management.
• Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
• Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended

Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.

8-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

HP Indigo knowledge and S4/S5 & Web Expertise.

Preferred Certifications

• ITIL Certifications

Knowledge & Skills

• Automation
• Chemistry
• Commissioning
• Customer Relationship Management
• Customer Support
• Electrical Engineering
• Electromechanics
• Electronics
• Environment Health And Safety
• Field Service Management
• Hand Tools
• Key Performance Indicators (KPIs)
• Operating Systems
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Salary

The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy (https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) "