AMS Lab Operations

Apple Inc.; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Apple Inc. seeks an engineering technician responsible for test equipment setup, teardown, maintenance, data collection, and logistics in its labs. The customer service technician supports engineering service requests and ensures end-use requirements are met.

The role requires strong interaction with customers, documentation, and the ability to read schematics and wire assemblies. Proactive troubleshooting and safety adherence are essential.

Qualifications

• Bachelor's degree preferred.
• Associate or Bachelor's Degree in a Tech-related Major or 4+ years of equivalent Lab/customer service experience.
• Able to read schematics and set up various cable connections to test equipment and DUT.
• Basic Unix/Windows and networking knowledge is a plus.
• Ability to solder/rework PCBA components and handle wiring tasks.

Responsibilities

• Set up, tear down, and maintain test equipment and boards.
• Collect data for critical lab metrics and track progress.
• Maintain lab safety, cleanliness, and organization per procedures.
• Deploy test boards and troubleshoot setup issues from engineers.
• Document problems and propose changes to wiring and assemblies.
• Perform calibration checks and routine maintenance on equipment.
• Read BOMs, drawings, and schematics to install components.
• Lift and handle equipment up to 50 lbs as needed.

Skills

Data collection

Test equipment setup

Troubleshooting

Soldering

Reading schematics

Wiring and assembly

Education

Bachelor's degree preferred

Associate or Bachelor's in tech major

Tools

Unix

Windows

Networking with switches/routers

Job description

We seek an engineering technician responsible for test equipment setup, tear down, maintenance, data collection, and logistics. The customer service technician ensures the engineering service request operates reliably and satisfies the customer's end-use requirements. Experience working with customers and managing the interaction is essential.

• Responsible for test board and equipment setup, tear down, data collection, and logistics.
• Responsibilities will also include maintaining lab standards to keep them safe, clean, and organized.
• Deploy test boards that run automated tests from engineering and troubleshoot issued requests that potentially have test setup issues.
• Remove and redeploy test board setups that need new test procedures from engineers' requests in a regular cadence.
• Collect data for critical metrics for the lab and track progress.
• Perform test equipment inventory, calibration, and maintenance routine.
• Understand and configure electro-mechanical component installations using BOM, drawings, and schematics.
• Perform electro-mechanical repair, troubleshoot wiring, and test modified semi-complex assemblies without supervision on standard projects.
• Communicate effectively and recommend changes on the document where applicable to actual wiring and mechanical build of assembly.
• Perform self-inspection according to the Manufacturing and or internal procedure checklist.
• Identify problems, document them, and bring them to the supervisor's attention.
• Check equipment for calibration status expired materials, and follow all ESD and other general housekeeping procedures.
• Detail oriented. Must read and follow written instructions, schematics, and diagrams correctly.
• Demonstrate proficiency in English - reading, writing, and verbal communication.

Minimum Qualifications

Bachelor's degree preferred.

Preferred Qualifications

• Associate or Bachelor's Degree in a Tech-related Major or 4+ years of equivalent experience in a Lab or customer service in a data center environment or field service technician.
• The ability to read schematics and set up various cable connectivity types to test equipment and DUT is a plus.
• Basic user-level understanding of Unix/Windows and Networking with Enterprise Switches and Routers is a plus.
• Ability to solder and rework PCBA components SMT, Through holes, wires, terminal and fine pitch parts.
• General test instrumentation hardware and software knowledge is a plus.
• Experience with environmental chamber operation and support.
• The ability to occasionally lift 50 lbs. of equipment set up on the bench.