AML Refresh Operations - Operations Professional Markets Manager

Bank of America; Chandler (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading financial institution seeks an Operations Professional Markets Manager to lead AML Refresh Operations. This role involves managing production teams, ensuring compliance with regulatory standards, and improving operational processes. Candidates should possess extensive experience in team management within a financial services context, alongside strong communication and organizational skills. Join us to make a positive impact on clients and community!

Qualifications

• 5+ years experience in leading teams and people management.
• Two or more years of financial services experience.
• Excellent verbal and written communications skills.

Responsibilities

• Leads Global Markets banking operations team for daily refresh activities.
• Manages team productivity and employee development across operations functions.
• Conducts daily tasks ensuring cost-effective operations and risk management.

Skills

Active Listening

Coaching

Business Operations Management

Customer and Client Focus

Process Management

Education

College degree (Associates or higher) or comparable work experience

Tools

MS Office Suite

Job description

AML Refresh Operations - Operations Professional Markets Manager page is loaded

AML Refresh Operations - Operations Professional Markets Manager

Apply locations Chandler time type Full time posted on Posted 3 Days Ago job requisition id 25025996

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading production teams in Global Markets and Banking Operations. Key responsibilities include managing daily refresh activities to ensure adherence to deadlines, quality standards, policies, procedures, and regulatory requirements. Job expectations include balancing caseloads, serving as a liaison with sales, working with client outreach teams to obtain documents, and assisting in implementing new processes to improve the overall operating model.

Line of Business Job Description:

This is a team manager role. Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This employee will work within the AML Operations organization as a manager in support of client refresh and remediation processes.

Responsibilities:

• Leads Global Markets banking operations team, supporting the execution of day-to-day refresh activities while adhering to timelines and requirements

• Manages team productivity and employee development across operations functions and works with external clients, business partners, and their support groups including Compliance, Audit, and Finance

• Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting

• Balances case workloads across team members based on skillset and capacity

• Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities

• Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks

• Supports the implementation of new processes to improve the overall operating model

Managerial Responsibilities:
All managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach: Knows and develops team members through coaching and feedback.

• Financial Steward: Manages expenses and demonstrates an owner’s mindset.

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Skills:

• 5+ years experience in leading teams and people management

• Two or more years of financial services experience

• Excellent verbal and written communications skills

• Documented experience performing in a process oriented production environment that changes periodically

• Familiar with MS Office Suite (Excel/Word/Outlook/Access)

• Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management

Desired Skills:

• College degree (Associates or higher) or comparable work experience

• Experience leading highly productive teams in a fast paced environment

Skills:

• Active Listening

• Coaching

• Drives Engagement

• Retention

• Talent Development

• Business Operations Management

• Customer and Client Focus

• Process Performance Measurement

• Quality Assurance

• Risk Management

• Adaptability

• Fraud Management

• Interpret Relevant Laws, Rules, and Regulations

• Process Management

• Reporting

Shift:

1st shift (United States of America)

Hours Per Week:

40

About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
•Do emphasize what you have done clearly and concretely.
•Do be neat and well organized.
•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.