AML Operations Lead: Strategy, Training & Quality

Intuit Inc.; Atlanta (GA); On-site; USD 150,000 - 190,000; Full time

Job summary

Intuit Inc. Risk Operations is seeking a Staff Manager, AML Operations to own the operational engine behind AML compliance and to lead the team operating inside the AML program daily.

The role blends strategic design with practical execution to keep queue health, speed, and accuracy high. You will partner with Analytics, Workforce Management, Quality, Legal, and Compliance to shape KPI framework and to deliver fast, well-governed decisions with audit-ready documentation.

Qualifications

• Bachelor's degree in business, finance, risk management, or related field.
• CAMS or AML certification preferred, or willingness to obtain within the first year.
• 5+ years of operations or people leadership experience, with direct exposure to AML, fraud, or financial crimes preferred.
• Experience working with product, engineering, or compliance teams in a technology or financial services company.
• Strong proficiency in Microsoft Office and comfort working in workforce management, QA, and analytics tooling.
• Proven ability to manage multiple priorities and deliver results in a fast paced, high volume operating environment.

Responsibilities

• Own frontline training and judgment coaching against the SOPs AML Compliance sets, closing the gap between a generic, step by step desktop procedure and the real cases it cannot fully anticipate.
• Own the AML KPI scorecard in partnership with Analytics, including Decision Quality, AHT, and use it to drive real, trackable improvement quarter over quarter.
• Partner with the Quality team to reduce friction in the four eye review process, providing the context and documentation Quality needs for a fast, accurate second check without duplicating the work.
• Partner with Workforce Management on staffing and capacity planning for the AML queue, feeding in speed to proficiency curves, planned time off, and known volume patterns, so the schedule holds up before it breaks.
• Serve as the operational voice for AML in cross functional forums, representing Risk Ops with clarity and confidence alongside Compliance, Legal, and Product stakeholders.
• Keep operational documentation and evidence audit ready at all times, supporting audit and regulatory exam readiness.
• Identify and remove friction in the AML operating model, using data and frontline feedback to simplify processes and raise the bar on both speed and accuracy.

Skills

Leadership

Operations management

AML/fraud knowledge

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in business, finance, risk management, or related field

CAMS or AML certification preferred

Tools

Microsoft Office

Analytics tooling

Workforce Management tools

Job description

Intuit Inc. Risk Operations is seeking a Staff Manager, AML Operations to own the operational engine behind AML compliance and to lead the team operating inside the AML program daily.

The role blends strategic design with practical execution to keep queue health, speed, and accuracy high. You will partner with Analytics, Workforce Management, Quality, Legal, and Compliance to shape KPI framework and to deliver fast, well-governed decisions with audit-ready documentation.