AML Onboarding & Customer Operations Analyst

NatWest Group; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

NatWest Group is hiring a Customer Service & Operations Analyst in Anti-money Laundering based in Illinois. You’ll support onboarding and account opening, investigate queries and help strengthen AML controls in a regulated banking environment.

You’ll develop specialist AML knowledge, engage in KYC and CDD activities, and contribute to customer due diligence, risk assessments, and process improvements across the team.

Qualifications

• Knowledge and experience working with AML processes and procedures.
• Awareness of up-to-date AML trends, policies and regulations.
• Ability to work accurately to deadlines with high attention to detail.
• Understanding of the financial services industry and customers.
• Knowledge of products, processes and banking systems.
• Good written and spoken communication skills.

Responsibilities

• Support customers through onboarding and account opening journey.
• Gather, review and validate customer information for onboarding and CDD.
• Process, authorise and investigate customer cases in line with KPIs and SLAs.
• Develop knowledge of AML, KYC and Financial Crime controls.
• Identify risks and escalate concerns to support financial crime responsibilities.
• Participate in initiatives to improve customer service and onboarding processes.

Skills

AML knowledge

Customer service

Attention to detail

Communication skills

Financial services knowledge

KYC knowledge

Job description

NatWest Group is hiring a Customer Service & Operations Analyst in Anti-money Laundering based in Illinois. You’ll support onboarding and account opening, investigate queries and help strengthen AML controls in a regulated banking environment.

You’ll develop specialist AML knowledge, engage in KYC and CDD activities, and contribute to customer due diligence, risk assessments, and process improvements across the team.