Americas - Retail Operations Specialist

Socket.dev; Needham (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Clarks in Needham, MA seeks a Retail Operations Specialist to support daily administrative and operational tasks for controlling store expenses and coordinating with retail stores. You will manage supply orders, incident reports, and data collection, ensuring accurate record-keeping on the Sharepoint site.

The role requires retail experience, preferably in footwear and fashion, and strong MS Office skills to interpret reports and communicate effectively with field teams.

Qualifications

• Retail experience required, footwear or fashion preferred.
• Proficient with MS Office and able to read reports.
• Strong communication and interpersonal skills.
• Able to work independently and meet deadlines.

Responsibilities

• Manage retail operations mailboxes daily and respond promptly.
• Manage monthly retail supply orders and budgets.
• Review and follow up on store incident reports with district leadership.
• Reconcile monthly store operational expenses and arrange payments.
• Collect store data via surveys and organize on Sharepoint.
• Send weekly reminders for store openings/closings/remodels and track forms.

Skills

People skills

Proactive

Adaptability

Customer service orientation

Education

High school diploma

College degree preferred

Tools

MS Office

Job description

RETAIL OPERATIONS SPECIALIST

The Retail Operations Specialist will be responsible for assisting Retail Operations in various administrative and operational duties related to controlling store expenses, daily correspondence with retail stores, managing retail supply orders, reconciling operational store expenses, managing store incident reports, and project support.

What You’ll Do:

• Manages retail operations mailboxes daily and responds to all field emails promptly.
• Responsible for managing and maintaining monthly retail supply orders, ensuring store supply budgets are not exceeded, and managing product offerings/catalogs on sites to ensure we are using the most cost-efficient supplies available.
• Responsible for collecting, reviewing, and collating field incident reports on internal and external store losses and following up with the District Directors and District Managers on any action items.
• Responsible for reconciling monthly store operational expenses and ensuring all required payments are set up for our retail operations vendors.
• Responsible for collecting store data and information by creating store surveys and ensuring the information is saved and categorized onto the team's Sharepoint site.
• Responsible for sending weekly reminders to departments for any action items for store openings, closings, and/or remodels, along with creating and tracking each store's form.

What You’ll Bring:

• High school degree, College degree preferred.
• Retail experience required, preferably in footwear and/or fashion apparel Prior experience in retail.
• Genuinely engage with others and form positive connections.
• Ability to consider, respond, and interact appropriately in all situations presented.
• Demonstrate the capability to change course when desired results are not being met.
• Identifying what needs to be done and doing it before being asked or before the situation requires.
• Proficient in MS Office, able to interpret and act based on reports.

Disclaimer:

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground‑breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks. Thisseason, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization.

We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment', complying with local legislative requirements.

Actual compensation within a pay range will be based on factors including but not limited to a candidate’s relevant experience, qualifications, performance, Clarks’ business needs, internal equity and any statutory obligations.The pay range for this role may be modified by Clarks at any time in the future.