Americas Product Service Leader - Power Transmission

JazzHR; Mount Pleasant (WI); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Flexible schedule

Annual incentive plans

Health, dental, and vision insurance

401(k) with employer match

Paid time off with holiday shutdown

Wellness program

EAP resources

Global team collaboration

Job summary

Twin Disc is seeking a seasoned Product Service Manager, Americas, to lead our service and support operations across the Americas. This leadership role covers customer relations, technical support, warranty administration, and service initiatives through the product lifecycle.

The ideal candidate brings strong technical expertise, leadership, and customer relationship skills to ensure best-in-class product support and satisfaction.

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
• Minimum of 10 years of experience in product application, product design, testing, service, or related engineering functions.
• Equivalent combinations of education and relevant experience may be considered.

Responsibilities

• Lead product service and support operations across the Americas region.
• Serve as the primary liaison between customers, Sales, Marketing, Engineering, Manufacturing, and Service teams.
• Manage product service activities across the Americas region and monitor quality.
• Oversee warranty administration and publication of technical service materials.
• Develop, coach, and lead a high-performing service team.

Skills

Leadership

Customer relations

Technical support

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

Warranty processes

Technical service operations

Job description

Twin Disc is seeking a seasoned Product Service Manager, Americas, to lead our service and support operations across the Americas. This leadership role covers customer relations, technical support, warranty administration, and service initiatives through the product lifecycle.

The ideal candidate brings strong technical expertise, leadership, and customer relationship skills to ensure best-in-class product support and satisfaction.