Americas Instrumentation Technical Support and Training Manager

oilandgasjobsearch.com; Myrtle Point (OR); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A global leader in instrumentation is seeking a Technical Support and Training Manager to oversee technical support and training teams. This role requires 8+ years of experience and a relevant degree. The successful candidate will implement support strategies and drive service excellence while fostering customer satisfaction. The work model is flexible, with a preference for hybrid or remote arrangements.

Benefits

Health, Life & Disability benefits

401k Savings Plan with Company Contributions

11 paid holidays

Qualifications

• 8+ years of experience in technical support or training management.
• Proven record of leading teams in a customer-centric environment.
• Experience in driving transformational change.

Responsibilities

• Implement support strategy aligning with global initiatives.
• Lead technical support and customer support teams.
• Enhance service excellence through continuous improvement.

Skills

Customer success focus

Empathetic leadership

Excellent communication

Stakeholder management

Continuous learning

Education

Associate's or Bachelor's Degree

Job description

Americas Instrumentation Technical Support and Training Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Instrumentation Service Manager, NAM

Your role and responsibilities:

In this role, you will have the opportunity to adapt and implement support strategy for the designated area in line with the global support strategy. Each day, you will ensure seamless technical and commercial support for internal and external customers. You will also showcase your expertise by creating, implementing, and reviewing support strategy for the designated area based on the overall service business strategy.

The work model for the role is: Remote or Hybrid, but the preferred geographic locations are Houston, TX or Bartlesville, OK near one of our offices.

This role is contributing to the Instrumentation business of Process Automation Measurement Analytics in the Americas. Main stakeholders are the Director of Instrumentation Services Americas, the Director of Instrumentation Sales Americas, and the Global Leadership team of ABB's Instrumentation Business.

You will be mainly accountable for:

• Collaborate with Sales and Services in overseeing estimations, bids, and proposals to align with ABB standards
• Ensure urgency and care in customer interactions
• Lead technical support and customer support teams.
• Drive a culture of continuous improvement for service excellence

Qualifications for the role

• Associate's or Bachelor's Degree Required with 8+ Years of Experience
• Proven experience leading technical support and/or training teams in a fast-paced, customer-centric environment.
• A track record of driving transformational change and building high-performing, inclusive teams.
• Strong strategic thinking with a hands-on, empathetic leadership style.
• Excellent communication and stakeholder management skills.
• Passion for customer success, continuous learning, and team development.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

Benefits

• Health, Life & Disability benefits, including choice of medical plans, dental, vision, and more
• Retirement benefits, including 401k Savings Plan with Company Contributions and Employee Stock Acquisition Plan (ESAP)
• Time off, including 11 paid holidays and a permissive time away policy