American Girl Retail Sales Lead (Full-Time/Benefitted)

Mattel, Inc.; Chicago (IL); On-site; Full time

Job summary

Join a leading company as an American Girl Retail Sales Lead, where you will support daily operations and provide exceptional customer service in a dynamic retail environment. This full-time role is perfect for individuals who enjoy working with children and leading diverse teams. You will assist in merchandise management and staff development while ensuring a memorable experience for customers. If you have strong communication skills and a friendly demeanor, this opportunity is for you!

Qualifications

• Experience with diverse teams and supervisory experience preferred.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Support sales manager in merchandise management and staff development.
• Provide exceptional customer service and oversee the sales floor.

Skills

Customer Service

Communication

Organizational Skills

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

American Girl Retail Sales Lead (Full-Time/Benefitted)

Join to apply for the American Girl Retail Sales Lead (Full-Time/Benefitted) role at Mattel, Inc.

Overview

The American Girl Retail team provides memorable experiences through innovative retail stores, hosting activities like Girl and Doll Salons, Full-Service Restaurants, and Parties. This role involves making impactful decisions in a dynamic environment.

Position Details

The Retail Lead, based at the AG Retail Chicago location, assists the retail sales manager with daily operations, leadership, and customer service.

Key Responsibilities

1. Support the sales manager in merchandise management, business analysis, and staff development.
2. Perform supervisory duties including visual standards, coaching, monitoring stock, scheduling, and sales performance analysis.
3. Provide exceptional customer service and oversee the sales floor as Manager on Duty.

Qualifications

• Experience working with diverse teams and a strong customer service background, preferably with supervisory experience.
• Excellent communication and organizational skills.
• Friendly demeanor and enjoyment of working with children.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Flexible schedule including nights, weekends, and holidays.

Compensation

Hourly rate ranges from $19 to $22.80, depending on location, skills, and experience.

Our Culture & Values

We foster collaboration, innovation, and execution, aiming to empower and include every team member. We are committed to an inclusive workplace where everyone can bring their authentic self.

About Us

American Girl, a subsidiary of Mattel, is a premium brand dedicated to inspiring children through toys, content, and experiences. Mattel has a rich history and a culture recognized for excellence and diversity.

Equal Opportunity

Mattel is an Affirmative Action/Equal Opportunity Employer that values diversity and inclusion. We consider qualified applicants without regard to protected characteristics.