AMER/EMEA Template Job Post - External

Tekion Corporation; Cincinnati, Northern (OH, KY); Hybrid; USD 52,000 - 73,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision coverage

Unlimited PTO

Parental leave

Snacks and beverages

Job summary

Tekion Corporation is hiring for a technical-support professional to diagnose and resolve software and hardware issues for customers. You will handle inquiries via phone, email, or chat and help maintain knowledge bases.

The role emphasizes collaboration with engineering, product teams, and internal documentation efforts. The ideal candidate has a BS in CS/IT and 1–2 years in tech support, with strong problem-solving and communication skills, and comfort with ticketing systems.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–2 years of experience in technical support or a related field.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Proficiency with support tools and ticketing systems.
• Ability to collaborate effectively in a team environment.

Responsibilities

• Provide technical support to customers by diagnosing and resolving software and hardware issues.
• Respond to inquiries via phone, email, or chat with timely, accurate assistance.
• Diagnose, troubleshoot, and guide customers through step-by-step solutions.
• Document interactions, issues, and resolutions in the ticketing system.
• Collaborate with engineering and product teams to escalate and resolve complex problems.
• Develop and maintain support documentation, FAQs, and knowledge bases.
• Participate in training to stay updated on product features and best practices.

Skills

Strong problem-solving

Analytical skills

Excellent communication

Interpersonal abilities

Team collaboration

Education

Bachelor's degree in Computer Science or IT

Job description

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Introduction:
Provides technical support to customers by diagnosing and resolving software and hardware issues, ensuring customer satisfaction, and contributing to the development of support documentation and processes.

Respond to customer inquiries via phone, email, or chat, providing timely and accurate technical support.

Diagnose and troubleshoot software and hardware issues, guiding customers through step-by-step solutions.

Document customer interactions, issues, and resolutions in the support ticketing system.

Collaborate with engineering and product teams to **escalate** and resolve complex technical problems.

Develop and maintain support documentation, FAQs, and knowledge base articles to assist customers and internal teams.

Participate in training sessions to stay updated on product features and support best practices.

Basic Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

1–2 years of experience in technical support or a related field.

Strong problem-solving and analytical skills.

Excellent communication and interpersonal abilities.

Proficiency in using support tools and software.

Ability to work collaboratively in a team environment.

Competitive compensation and generous stock options

100% employer-paid top-of-the-line medical, dental and vision coverage

Great benefits including unlimited PTO, parental leave and free snacks and beverages

The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

Work on the latest and coolest technologies – everything is home-grown and built ground-up

A dynamic work environment with a strong sense of community and collaboration

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

Exciting opportunities for career growth and development

Effective 4 Aug 2026, Current Tekion Employees should apply via the Internal Job Board in Ashby

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here .

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