AMER Account Director

JLL; Chicago (IL); Remote; USD 220,000 - 250,000; Full time

Job summary

An established industry player is seeking a Regional Account Director to lead and mentor high-performing teams while managing client relationships and transactions. This role is pivotal in developing strategic account plans and ensuring exceptional service delivery that exceeds client expectations. The ideal candidate will have extensive transaction management experience, strong leadership skills, and the ability to inspire talent. Join a forward-thinking company that values employee well-being and offers a comprehensive benefits package designed to support personal growth and professional development.

Benefits

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• 10+ years of transaction management experience required.
• Strong leadership and account management skills are essential.

Responsibilities

• Deliver high client satisfaction and align with client priorities.
• Hire and mentor top talent while managing high-performing teams.
• Identify client value-add opportunities to expand business.

Skills

Transaction Management

Client Relationship Management

Leadership

Communication Skills

Education

Licensed Broker or Salesperson

Portfolio Management Certification

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The role creates, mentors, and manages high-performing teams that stay engaged and thriving. It is expected that the Regional Account Director will serve as a player-coach and directly manage select transactions.

The Regional Account Director is accountable for developing and implementing a strategic account plan which delivers continuous improvement and ensures a healthy long-term relationship. The Regional Account Director anticipates client needs, delivers to outperform key performance indicators, inspires talent, and builds growth plans.

With a deep understanding of JLL’s strategic initiatives and market opportunities, the Regional Account Director translates emerging thought leadership, research, products, and services into viable client and business opportunities and should have strong presentation skills and executive presence to support those activities.

The ideal candidate for this role is a proven leader with extensive transaction management expertise, effective client relationship skills, and account management experience.

Primary responsibilities include:

Client Satisfaction

1. Delivers high client satisfaction.
2. Aligns with client on key priorities and adjusts as business conditions or opportunities change.
3. Ensures high-quality service delivery that exceeds client expectations.
4. Anticipates needs; responds to client issues in an expedient and professional manner.
5. Builds lasting relationships quickly and communicates effectively at an executive level.

Leadership and Talent Management

1. Hires, attracts, and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition.
2. Creates, mentors, and manages high-performing teams that remain engaged and thriving.
3. Understands client’s key business drivers; focuses the team to ensure work is aligned with client’s highest priorities.
4. Embodies the firm’s values and core behaviors of collaboration, integrity, and excellence.
5. Advances the firm’s culture and employee experience priorities by focusing on hiring, rotation, and promotion.
6. Identifies and develops successors for all key leadership roles.

Achieving Financial Results and Contributing to Company/Industry Growth

1. Retains all current business. Identifies client value-add opportunities to expand business beyond existing service lines.
2. Proactively identifies areas to incorporate innovation into account operations.
3. Becomes an internal reference for best-in-class service delivery.
4. Develops budget, manages to ensure plan is met or exceeded.

Qualifications:

1. 10+ years transaction management experience.
2. Leadership experience in account management.
3. Licensed broker or salesperson.
4. Portfolio management experience or certification.
5. Experience overseeing lease administration services.
6. Proven track record leading global teams, with strong account management and communication skills.
7. Willingness to travel (less than 25%).

Estimated total compensation for this position:

220,000.00 – 250,000.00 USD per year

Location:

Remote – Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays