Amenity Butler

The-Boca-Raton; Boca Raton (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

The Boca Raton is seeking an Amenity Butler for the Front Office to curate personalized amenities and experiences that delight guests. Responsibilities include coordinating with teams, maintaining inventory, and delivering Forbes Five-Star service with precision and discretion.

Review guest preferences, stay purpose, VIP details, and service-recovery needs to design memorable touches. Knowledge of Opera Cloud, Monday.com, and related systems is a plus. On-site in Boca Raton, FL.

Qualifications

• High school diploma or equivalent.
• Strong organization, time management, communication, and interpersonal skills.
• Ability to work independently, manage competing priorities, and maintain exceptional attention to detail.
• Professional appearance, positive attitude, and commitment to quality.

Responsibilities

• Amenity and Experience Curation: review guest profiles, preferences, stay purpose, special occasions, VIP details, and service-recovery needs to curate thoughtful, distinctive amenities and experiences.
• Proactively develop surprise-and-delight concepts that reflect each guest’s occasion and stay.
• Assemble, personalize, stage, and coordinate the timing and placement of each amenity or experience.
• Verify quality, presentation, personalization, timing, and completeness before delivery.
• Inventory & Storeroom Management: maintain accurate inventory records, par levels, accountability for amenity supplies and equipment.

Skills

Organization

Time management

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

Opera Cloud

Monday.com

Birchstreet

Agilysys POS

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Amenity Butler

Full Time Cleaner Boca Raton, FL, US 1 Attachments

2 days ago Requisition ID: 4958

Position Title: Amenity Butler

Department:Front Office

Seniority Level:Supervisor

Division: Rooms

Employment Type:Hourly

Date: August 8, 2026

Summary

The Amenity Butler curates personalized amenities, experiences, and unexpected moments of surprise and delight that make guests feel recognized and valued. Using guest preferences, stay purpose, special occasions, VIP details, and service-recovery needs, the role designs and coordinates memorable touches with creativity, precision, and discretion while maintaining inventory, storeroom organization, and cross-departmental alignment.

Essential Functions

Amenity and Experience Curation

• Review guest profiles, preferences, stay purpose, special occasions, VIP details, and service-recovery needs to curate thoughtful, distinctive amenities and experiences.
• Proactively develop surprise-and-delight concepts that reflect each guest’s occasion and stay.
• Assemble, personalize, stage, and coordinate the timing and placement of each amenity or experience.
• Verify quality, presentation, personalization, timing, and completeness before delivery.

Inventory & Storeroom Management

• Maintain accurate inventory records, par levels, and accountability for amenity supplies and equipment.
• Receive, label, organize, and store products to protect quality, prevent shortages, and minimize waste.
• Conduct routine counts and support inventory audits.

Organization & Facility Standards

• Maintain a clean, organized, safe, and professional storeroom.
• Follow safety, sanitation, waste-disposal, and operational standards.

Systems & Administrative Duties

• Review Opera Cloud, 360 HUB, Monday.com, Birchstreet, and other designated platforms to identify guest requests and amenity requirements.
• Track requests, fulfillment status, inventory movement, and deliveries accurately.
• Recommend process improvements that strengthen efficiency and service delivery.
• Deliver Forbes Five-Star service through urgency, professionalism, ownership, and meticulous execution.
• Gather guest insights and partner with operational teams to coordinate personalized moments across the guest journey.
• Anticipate meaningful needs and occasions, responding with thoughtful amenities and creative touches.

Education/Experience Requirements:

• High school diploma or equivalent.
• Strong organization, time management, communication, and interpersonal skills.
• Ability to work independently, manage competing priorities, and maintain exceptional attention to detail.
• Professional appearance, positive attitude, and commitment to quality.

Preferred

• Experience in luxury hospitality, guest services, inventory control, storeroom management, or warehouse operations.
• Experience with inventory or tracking systems; familiarity with Opera Cloud, Monday.com, Agilysys POS, and Microsoft Office, Birchstreet preferred.
• Creative Thinking and Personalization
• Attention to Detail and Quality
• Organization, Planning, and Time Management
• Accountability and Reliability
• Collaboration and Communication
• Inventory Stewardship

Success Measures

• Personalized amenities and experiences are relevant, accurate, polished, and delivered on time.
• Inventory records and par levels remain accurate; shortages, waste, and service disruptions are minimized.
• The storeroom remains organized, safe, and audit ready.
• Operational teams receive timely, clear updates that enable seamless execution.
• Curated moments strengthen guest recognition, celebration, and service recovery.

The role builds experience in luxury service, personalizedguest recognition, amenity andexperiencecuration, inventory stewardship, hotel systems,and cross-departmental collaboration.

Professional Development Opportunities

• Develop Forbes Five-Star service, experience-design, logistics, systems, and operational-planning skills.
• Participate in eligible company-sponsored training and professional development opportunities.

Strong performance can build transferable experience for future opportunities such as:

• Guest Services, Guest Relations, or Butler Services
• VIP Services or Pre-Arrival
• Housekeeping or Rooms Operations supervision
• Inventory or Purchasing coordination
• Assistant Manager roles in Rooms Division or Guest Experience

Physical Requirements

• Lift up to 50 pounds and frequently carry items up to 25 pounds.
• Stand and walk for extended periods; frequently reach, bend, and handle supplies.
• Communicate effectively and visually inspect products, inventory, and work areas.

Physical Activity Frequency

Walking Frequent

Standing Constant

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Constant

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Occasional

Lifting/carrying (50 lbs.) Frequent

Travel Rare

Frequency Key:

Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required.
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.