Ambulatory Social Work Care Manager (Hybrid)

Intermountain Healthcare; Billings (MT); Hybrid; USD 54,000 - 83,000; Full time

Job summary

Intermountain Health in Billings, MT seeks a Social Work Care Manager I to assess and plan care for patients with mental health, substance use, and transition needs, partnering with care teams, insurers, and community resources.

The role emphasizes motivational interviewing, brief therapy, care coordination, and advanced care planning, with a hybrid schedule and a focus on reducing barriers to access through compassionate, trauma-informed support.

Qualifications

• Master of Social Work (MSW) from an accredited institution (degree verification required).
• Current state licensure, as applicable, is obtained prior to or upon completion of required supervision hours.
• Basic computer proficiency, including familiarity with word processing and spreadsheet software.
• Strong written and verbal communication skills.
• Demonstrated ability to apply critical thinking skills.
• Caregivers whose duties require them to conduct home or community visits must maintain current BLS certification, have a current driver’s license, current auto insurance, an acceptable driving record and reliable transportation.
• Preferred Qualifications: Case Management Certification.
• Experience in clinical care management, social work, or working with third-party payers.
• Demonstrated understanding of care management principles and practices.
• Demonstrated understanding of health insurance products and related processes.
• Demonstrated understanding of coding, episode of care, and length of stay guidelines.
• Ability to work independently, demonstrate self-motivation, maintain a positive attitude, and adapt to a rapidly changing environment.

Responsibilities

• Assessment & Screening: Evaluates patients for transition planning, mental health, substance use, and goals of care.
• Care Coordination: Develops and monitors care plans, addressing social determinants of health and community resources.
• Behavioral Health Support: Uses motivational interviewing and therapeutic techniques to promote mental health care including women’s services, behavioral change, trauma informed care, and substance use disorders.
• Therapeutic Intervention: Provides brief individual, group, and family therapy, plus psychosocial assessments.
• Diagnosis & Referrals: Identifies mental, emotional, and behavioral disorders and connect patients to services.
• Education & Advocacy: Trains staff, educates patients, and advocates for rights and care access through facilitating safe transitions of care to the community.
• Team Collaboration: Works with healthcare teams, insurers, and community providers for quality care.
• Quality & Compliance: Leads improvement initiatives, tracks key metrics, and ensures policy adherence.
• Advanced Care Planning: Facilitates clinical goals of care discussions with patients, families, and teams.

Skills

Clinical Therapy Techniques

Care Planning

Motivational Interviewing

De-escalation & Problem Solving

Trauma-Informed Care

Critical Thinking

Time Management

Patient Education

Communication

Prioritization

Education

Master of Social Work

Tools

Basic computer proficiency

Job description

Intermountain Health in Billings, MT seeks a Social Work Care Manager I to assess and plan care for patients with mental health, substance use, and transition needs, partnering with care teams, insurers, and community resources.

The role emphasizes motivational interviewing, brief therapy, care coordination, and advanced care planning, with a hybrid schedule and a focus on reducing barriers to access through compassionate, trauma-informed support.