Ambulatory Services Representative III - Kelsey Seybold - Bay Area Campus

Optum; Webster (TX); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive and recognition programs

Job summary

Kelsey-Seybold Clinic, part of the Optum family, is seeking a versatile support role to handle financial reviewer, patient service, PBX, appointments clerk, and medical records clerk duties across one of our Houston locations. This role supports the site manager and may take on additional responsibilities as needed.

Ideal candidates will have 2+ years in medical office settings, EMR experience, strong MS Office skills, and excellent English communication.

Qualifications

• High School diploma or GED required.
• 2+ years of medical office experience including customer service, cash handling, patient registration, scheduling, billing, and answering a multi-line phone system, OR 1+ year KSC Ambulatory Service Rep II experience.
• EMR experience required.
• Proven solid computer skills and MS Office proficiency.
• Familiarity with medical terminology.
• Excellent customer service skills in person and by phone.
• Fluent in English, both written and spoken.

Responsibilities

• Performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk.
• Will perform other duties as assigned by the site manager.

Skills

Face-to-face customer service

Cash handling

Patient registration

Appointment scheduling

Medical billing

Multi-line phone system

EMR experience

MS Office (Word, Excel, PowerPoint)

Medical terminology

Customer service (in person & phone)

English fluency

Education

High School diploma or GED

Tools

Epic

MS Word

MS Excel

PowerPoint

Job description

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

• Performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk
• Will perform other duties as assigned by the site manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• 2+ years of medical office experience to include face to face customer service, cash handling, patient registration, appt. scheduling, medical billing, & experience in answering a multi-line telephone system, OR 1+ years of KSC Experience as an Ambulatory Service Representative II
• EMR experience
• Proven solid computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet
• Demonstrated familiarity with medical terminology
• Proven excellent customer service skills in person and over the telephone
• Fluent in English, verbal and written

Preferred Qualifications:

• 3+ years of working in a physician, hospital, or medical office environment
• 2+ years of insurance/managed care experience, to include insurance verification, being able to identify, communicate/articulate and understand the difference between insurance plans (HMO, PPO, EPO, etc.)
• Epic experience
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
• Ability to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities
• Demonstrated interpersonal skills which are required to interact with internal and external contacts in a courteous and patient focused manner
• Bilingual- English and Spanish communication skills (oral and written)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as:

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

(all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, You'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.