Ambulatory Services Representative II- (Primary Care)

Boston Medical Center (BMC); Boston (MA); On-site; USD 31,000 - 38,000; Full time

Job summary

Boston Medical Center (BMC) is seeking an ASR II in the Primary Care Clinic. The role focuses on billing and managed care tasks, including charge entries, billing edits, and carrier communications.

You will work full-time, Monday through Friday, 8:30 AM to 5:00 PM, with duties spanning front-end patient interactions and registration support as needed. The ideal candidate has a related degree or equivalent billing experience and strong English communication, confidentiality, and MS Office skills.

Qualifications

• Requires a degree or equivalent billing experience as specified.
• Experience with hospital registration & billing systems preferred.

Responsibilities

• Support clinical practice by handling billing and managed care tasks, including charge entries and reconciliations.
• Respond to billing inquiries and communicate with insurance carriers.
• May assist clinic with front-end customer service and patient registration as needed.

Skills

English communication

Customer service

Confidentiality

Prioritization

Billing systems knowledge

Education

Bachelor's or Associate +1 year billing experience or HS/GED +3 years billing experience

Tools

MS Word

MS Excel

MS Access

MS PowerPoint

Job description

Position Summary: The incumbent in this role will support the clinical practice by focusing on billing and managed care functions (including charge entries, billing edits, charge reconciliations, responding to billing inquiries, corresponding with insurance carriers, investigating billing discrepancies, etc.). May also support the clinic with front-end customer service, patient registration, insurance/coverage verification, and a variety of administrative duties, as needed.

Position: ASR II

Department: Primary Care Clinic

Schedule: Full Time (Monday - Friday 8:30 AM - 5:00PM)

Education

• Bachelors degree or Associates plus 1 year billing experience or HS/GED plus 3+ years billing experience required.

Knowledge, Skills, & Abilities

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/Internet is required.
• Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range

$22.36- $27.26

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans