Ambulatory Services Rep III

Boston Medical Center; Boston (MA); On-site; USD 35,000 - 42,000; Full time

Job summary

Boston Medical Center in Boston, MA seeks an Ambulatory Services Rep III to coordinate patient access functions including OR scheduling, front desk patient registration, insurance verification, appointment scheduling, charge entry, and related admin duties.

The role requires a Bachelor's or Associate degree with relevant experience or HS/GED with extensive experience, strong English communication, confidentiality, and proficiency with MS Office and hospital registration systems.

Qualifications

• Excellent English communication (oral and written).
• Customer service skills with judgment and problem solving.
• Confidential handling of personal/health information.
• Ability to balance multiple priorities and interact with diverse contacts.
• Experience with hospital registration and billing systems or ability to learn.

Responsibilities

• Coordinate patient access functions including OR scheduling, front end customer service, patient registration, insurance verification, appointment scheduling, and charge entry.
• Perform administrative duties such as credentialing coordination, forms, phones, filing, and correspondence.

Skills

Communication

Customer service

Confidentiality

Multitasking

MS Office

Hospital systems

Education

Bachelor's degree + 1–2 years experience

Associates degree + 3 years experience

HS/GED + 5+ years experience

Tools

MS Office

Hospital registration systems

Job description

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Ambulatory Services Rep III

Department: DOS Surg Sched

Schedule: Full Time (40 Hours, Day)

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree plus 1 – 2 years relevant work experience or
• Associates degree plus at least 3 years relevant experience or
• HS/GED with 5+ years relevant experience.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required.
• Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Compensation Range:

$25.23- $30.75

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans