Ambulatory Services Rep II - Outpatient Specialty Care Therapy Clinic

Texas Children's Hospital; Sugar Land (TX); On-site; USD 38,000 - 55,000; Full time

Job summary

Texas Children's Hospital is seeking an Ambulatory Services Representative II for its Outpatient Specialty Care Therapy Clinic. This full-time role includes providing excellent customer service, assisting patients with virtual visit processes, and coordinating scheduling for multiple appointments. Ideal candidates will have a high school diploma and at least two years of experience in customer service or a medical office setting.

Qualifications

• At least 2 years of experience in customer service or clerical/medical office experience, preferably in healthcare.

Responsibilities

• Orient patients to the virtual visit process and assist with technology setup.
• Communicate with patients, staff, and providers regarding appointments.
• Update appointment statuses daily.

Skills

Customer Service

Communication

Organization

Education

High School Diploma or GED

Job description

Position: Ambulatory Services Rep II - Outpatient Specialty Care Therapy Clinic

Talent Area: Administrative Support

Full/Part Time: Full time

Department: SC Sugar Land Therapy

Shift: Monday - Friday 8am - 5pm

Job ID: 418119

We’re seeking an Ambulatory Services Representative II for our Outpatient Specialty Care Therapy at the Sugarland location. Join Texas Children’s Hospital, ranked as the best children’s hospital in Texas and among the top in the nation. In this role, you will provide excellent customer service as the first contact for patients, providers, and staff accessing virtual and non-virtual ambulatory clinics. You may also orient patients to the virtual visit process to ensure successful visits.

All successful candidates will be required to undergo respiratory fit testing to comply with occupational health and safety standards, as part of our commitment to maintaining a safe and healthy workplace.

Qualifications:

• High School Diploma or GED required
• At least 2 years of experience in customer service or clerical/medical office/business experience, preferably in healthcare

Job Duties & Responsibilities:

• Orient patients to the virtual visit process and assist with technology setup
• Ensure all necessary patient forms are provided and completed for visits
• Communicate with patients, staff, and providers regarding appointments, delays, and clinic processes
• Notify staff of any changes or discrepancies in scheduled appointments
• Refer patients with funding issues to financial counselors, with no complaints reported
• Update appointment statuses daily (arrived, canceled, no-show, rescheduled)
• Maintain organized referral files, communicate missed appointments, and dispose of outdated referrals
• Review new referrals with providers and coordinate scheduling
• Assist licensed staff with inpatient admission paperwork and procedures as needed
• Perform closing procedures such as reconciling fees, deposits, petty cash, and credit card transactions
• Handle charge entry, billing, and reconciliation
• Provide excellent customer service and communication
• Manage flow and room assignments

About Texas Children’s

Since 1954, Texas Children’s has led in patient care, education, and research to improve health care for children and women globally. We are ranked as Texas’s top children’s hospital and among the best nationally, recognized repeatedly for being a great place to work. Our extensive network includes specialized hospitals, research institutes, and health programs, all affiliated with Baylor College of Medicine. We are committed to diversity and equal opportunity employment.