Ambulatory Services Rep II - Outpatient Autism Center

Texas Children's Hospital; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Texas Children's Hospital is seeking an Ambulatory Services Representative II for the Outpatient Autism Center. The role involves delivering excellent customer service to patients, assisting with virtual and in-person appointments, and managing patient documentation. We're committed to providing a supportive environment and maintaining high standards for patient care.

Qualifications

• 2 years' experience in customer service or clerical, medical office experience preferred.
• Experience preferably in a Healthcare environment.

Responsibilities

• Ensure patients are oriented to the virtual visit process.
• Provide necessary patient forms for the clinic visit.
• Communicate with patients and staff regarding appointments.

Skills

Customer Service

Communication

Education

H.S. Diploma or GED

Job description

Position: Ambulatory Services Rep II - Outpatient Autism Center

Talent Area: Administrative Support

Full/Part Time: Full time

Location: Houston, TX, US

Department: Meyer Center Administration

Shift: Monday - Friday 8am - 5pm

Job ID: 418175

We’re searching for an Ambulatory Services Representative II with our Outpatient Autism Center, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Think you’ve got what it takes?

Qualifications:

• H.S. Diploma or GED required
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Job Duties & Responsibilities:

• Ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Provide and ensure completion of all necessary patient forms for the clinic visit.
• Communicate with patients, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Alert clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment.
• Refer patients with inadequate funding to the financial counselor, with zero reported complaints.
• Update appointment statuses daily to reflect arrived, canceled, no-show, or rescheduled.
• Maintain organized files of current referrals, communicate missed appointments to PCP, and destroy missed referrals after one month.
• Review new referrals with the provider of the day, discuss appropriate appointment status, and coordinate scheduling.
• Assist licensed staff with non-financial aspects of inpatient admission, such as calls escort and paperwork assistance.
• Perform closing procedures including reconciling fee receipts, deposits, petty cash, balancing credit card machines, and completing batch reports.
• Handle charge entry, billing, and reconciliation processes.
• Provide excellent customer service and communication.
• Manage flow and room assignments effectively.

About Texas Children’s:

Since 1954, Texas Children’s has been leading in patient care, education, and research to improve children and women’s health worldwide. Recognized as the best children’s hospital in Texas and among the top nationally, we are committed to excellence and innovation. Our network includes a primary hospital, specialized research institutes, pediatric and maternal care facilities, and community hospitals, along with health plans and primary care networks. We are affiliated with Baylor College of Medicine and proud to be an equal opportunity employer.