Ambulatory Services Manager

Tenet Healthcare; Detroit (MI); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement with employer match

Generous PTO

Career development programs

Health savings accounts

Employee Assistance program

Pet insurance

Job summary

Tenet Healthcare is seeking an Ambulatory Services Manager for the DMC Children's Hospital of Michigan. This role leads a designated group of clinics, drives performance improvement, and ensures regulatory compliance while partnering with senior leadership.

The position requires a health administration background, supervisory experience, and relevant licensure. It emphasizes budget management, staff development, and patient-focused service delivery within a hospital network.

Qualifications

• Bachelor’s degree in Health Care Administration, Business Administration, clinical healthcare field or equivalent. Master’s degree preferred.
• Three years of supervisory experience in a medical practice or ambulatory setting, including budget analysis.
• RN license in the State of Michigan and bachelor’s degree - required if role includes coverage of Cardiology and/or CV Surgery with Academic Medicine.

Responsibilities

• Oversees designated clinics/clinical services and evaluates performance improvement, staffing, finances, and customer service outcomes.
• Ensures regulatory requirements and standards are communicated, implemented, and monitored.
• Collaborates with ambulatory services leaders to align department goals and policies.
• Develops and revises procedures, policies, and workflow to improve service delivery and efficiency.
• Manages personnel actions and conducts performance appraisals; assists in budgeting.

Skills

Analytical ability

Communication skills

Project management

Leadership

Education

Bachelor’s degree in Health Care Administration or related field

RN license (Michigan)

Job description

Job Description - Ambulatory Services Manager (2606002581)

Ambulatory Services Manager

Description

Description : Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At Children’s Hospital of Michigan , we’re seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

Benefits Statement

The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

JOB DESCRIPTION

Under limited direction and with/through subordinate personnel, assumes management responsibility for a designated group of clinics/clinical services. Responsible for, plans, implements and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated clinics/clinical services and in collaboration with senior leadership and subordinate staff.

Ensures that all regulatory requirements and standards are communicated, implemented and monitored as required by regulation or law. Collaborates with other members of the healthcare team to plan, implement and evaluate activities related to department/service, hospital, and DMC objectives. Provides support to clinical and business operations, identifies the need for policy development and/or revision and defines policy in collaboration with higher-level management input and department/service goals and objectives. Oversees the development and/or revision of department/service procedures/protocols, and secure approvals, as necessary.

Collaborates with other managers/directors of ambulatory services to achieve consistencies within ambulatory clinical operations. Creates a culture of service and continuous improvement. Develops, monitors, and revises processes. Creates a culture of shared decision-making. Provides input into the development and revision of organizational design and/or monitors the quality and quantity of overall workflow. Initiates or recommends personnel actions such as hires, fires and disciplines for all area(s) assigned.

Completes performance appraisals. Develops and assesses performance of daily, monthly and/or yearly goals and measures for assigned area(s). As requested, assists in developing and monitoring budget for designated area(s).

Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies. As directed, implements external and internal audit recommendations. Ensures hospital departments achieve objectives for diversity of their suppliers.

Qualifications

Qualifications :

Minimum Qualifications:

1. 1. Bachelor’s degree in Health Care Administration, Business Administration, clinical healthcare field or equivalent degree, or the equivalent education and/or experience required. Master’s degree preferred.
2. 2. Three years of supervisory experience in a medical practice or similar ambulatory setting, including budget analysis experience.
3. 3. RN license in the State of Michigan and bachelor’s degree - required in Health Care Administration, Business Administration, clinical healthcare field, if role includes coverage of Cardiology and/or CV Surgery with Academic Medicine (Residents/Fellows).

Skills Required:

1. 1. Analytical ability to make recommendations concerning the development of departmental policies, goals, budgets and staffing needs, to create solutions to difficult administrative, technical or human situations, to anticipate and resolve a broad range of issues and concerns on multiple, sometimes unrelated, topics, to determine the need for process development and refinement, to independently evaluate situations and outline ramifications of multiple solutions or options, to recommend goals for a function/area and understand when intervention in current work processes must occur to ensure successful delivery of service.
2. 2. Communication and interpersonal skills for contacts with internal and external customers/stakeholders to obtain and interpret a variety of information based on knowledge of departmental practices, DMC policies and programs and specific technical and regulatory knowledge. Discretion must be exercised in deciding what and how to communicate; conflict resolution skills must be exercised where policy issues are concerned both within the functional area and interdepartmentally. Diplomacy, tack and listening skills are required. Ability to read, interpret and write technical materials.
3. 3. Project management skills including the ability to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.
4. 4. Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support.

Facility Description

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations

Job

Managers and Directors

Primary Location

Hospital/Facility

DMC Children's Hospital of Michigan

Job Type : Full-time

Shift Type : Days

Job Number:

2606002581

JOIN OUR TEAM

QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLE

We know it takes a special person to work in healthcare, and we are committed to providing our people with an enriching and rewarding environment. We deliver the resources, tools and support our employees need to serve our patients and customers in the best way possible — so we can create happier, healthier communities.

COMMITTED TO DIVERSITY AND INCLUSION

At Tenet, we believe in a diverse and inclusive environment, one that is grounded in our dedication to the health and well-being of all people. Respecting, nurturing and encouraging diversity of thought, background and experience contribute to positive work environments that result in exceptional patient care. We embrace diversity because it's our culture, and because it's the right thing to do.

Employment practices will not be influenced or affected by an applicant's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Upon receipt of a conditional offer of employment, applicant will be required to undergo a criminal background check.

Tenet participates in the E-Verify and Work Opportunity Tax Credit (WOTC) programs. Follow the links below for additional information.

E-Verify: http://www.uscis.gov/e-verify

WOTC: https://www.doleta.gov/business/incentives/opptax