Ambulatory Service Representative - Pedi Neurology

CHRISTUS Children's; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

CHRISTUS Children’s is seeking a detail‑oriented administrative support specialist to assist patients with routine and urgent appointments, tests, and related services in a busy ambulatory setting.

You will assess patient needs, coordinate with billing and insurance, and help navigate financial counseling and interpreter services while ensuring timely, accurate information for providers and staff.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience preferred.
• Proficient in software and computer systems.
• Ability to multi task and work under stressful situations.
• Effective written and verbal communication skills.

Responsibilities

• Receives and directs calls from patients and offices.
• Schedules patients and coordinates tests and procedures per guidelines.
• Prioritizes appointments to optimize care and resource use.
• Handles urgent calls and notifies providers of emergent needs.
• Greets patients for scheduled and urgent appointments.
• Verifies patient demographic and insurance information and collects co-pays.

Skills

Customer service

Multi-tasking

Office software

Communication skills

Education

High School Diploma or GED

Job description

Summary

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required

Education/Skills

• High School Diploma or GED
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
• Effective written and verbal communication skills

Experience

• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Licenses, Registrations, or Certifications

• N/A

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time