Ambulatory Service Representative, Family Medicine Clinic - 40 hours, Days

UMass Memorial Health; Worcester (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a premier health system in Central Massachusetts, where everyone is a caregiver. This role involves complex administrative duties, ensuring exceptional patient care through effective communication and coordination. You will be a vital part of a team dedicated to healing and support, working in a dynamic environment that values respect and teamwork. With opportunities for growth and a commitment to diversity, this position offers a fulfilling career path in healthcare. Don't miss the chance to make a difference in the lives of patients and the community.

Benefits

Signing Bonus

Health Benefits

Career Development Opportunities

Qualifications

• 1 year of related experience required, waived with a degree.
• Ability to work under stressful situations is necessary.

Responsibilities

• Greet patients and confirm demographic and insurance information.
• Assess patients' needs and refer to appropriate services.

Skills

Communication Skills

Multitasking

Computer Systems Proficiency

Professional Behavior

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Specialized Applications Software

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

9:00AM-5:30PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10010 - 4252 Family Medicine Clinic

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

$3,000 Sign On Bonus! (External Hires) A talent acquisition caregiver will provide more details about the sign on bonus during the interview process.

Major Responsibilities:

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications:

License/Certification/Education:

Required:

• High School Diploma or equivalent.

Preferred:

• Associate's or Bachelor's degree.

Experience/Skills:

Required:

• 1 year of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
• Requires the ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred:

• Knowledge of business office procedures and medical terminology/procedures preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.