Ambulatory Service Representative, Family Medicine Clinic - 40 hours, Days

UMass Memorial Health Care; Worcester (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join UMass Memorial Health Care as an Ambulatory Service Representative in the Family Medicine Clinic. In this vital role, you will manage patient interactions, ensuring proper data collection and support, providing a critical connection in our healthcare delivery. The position offers an engaging work environment with potential for a signing bonus and career growth opportunities.

Benefits

$3,000 Sign On Bonus

Qualifications

• 1 year of related experience, waived if the candidate has an Associate's or Bachelor's degree.
• Ability to use specialized applications software.
• Professional behavior and excellent communication skills required.

Responsibilities

• Greets patients and confirms demographic and insurance information.
• Assists patients with financial counseling and social services.
• Alerts providers to emergent patient care needs.

Skills

Communication

Multitasking

Problem Solving

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

Job description

Ambulatory Service Representative, Family Medicine Clinic - 40 hours, Days

Ambulatory Service Representative, Family Medicine Clinic - 40 hours, Days

1 week ago Be among the first 25 applicants

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Exemption Status

Non-Exempt

Schedule Details

Monday through Friday

Scheduled Hours

9:00AM-5:30PM

Shift

1 - Day Shift, 8 Hours (United States of America)

Hours

40

Cost Center

10010 - 4252 Family Medicine Clinic

Union

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

$3,000 Sign On Bonus! (External Hires) A talent acquisition caregiver will provide more details about the sign on bonus during the interview process.

Major Responsibilities

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
  
  

License/Certification/Education:

Position Qualifications

Required

• High School Diploma or equivalent.
  
  

Preferred

• Associate's or Bachelor's degree.
  
  

Experience/Skills:

Required

• 1 year of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
• Requires the ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies, professional behavior and excellent communication and human relations skills.
  
  

Preferred

• Knowledge of business office procedures and medical terminology/procedures preferred.
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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