Ambulatory Service Rep, Renal Clinic, 24 Hour, Days

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus eligibility

Job summary

UMass Memorial Health in Worcester, MA seeks an administrative professional for ambulatory in/outpatient scheduling and support. The role includes greeting patients, verifying demographics and insurance, collecting co-pays, obtaining signatures, and coordinating referrals, all in a fast-paced environment.

Non-Exempt, 40 hours weekly, Monday–Friday, 8:30am–5:00pm. A High School Diploma is required; an Associate's or Bachelor's degree is preferred.

Qualifications

• Requires the ability to use specialized applications software and computer systems.
• Excellent communication and human relations skills.
• Flexibility to work in ambulatory in/outpatient settings.

Responsibilities

• Greet visitors and patients for appointments and procedures.
• Verify patient demographics and insurance information.
• May collect co-payments at arrival.
• Obtain signatures for consent and insurance/billing information.
• Refer to appropriate services and alert providers to urgent needs.

Skills

Customer service

Medical software

Data entry

Multitasking

Communication

Education

High School Diploma

Associate's or Bachelor's degree

Tools

Office applications

Job description

Exemption Status:

Non-Exempt

Hiring Range:

$20.94 - $29.27

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30a-5p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

24

Cost Center:

10020 - 4105 Renal Clinic

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs

II. Major Responsibilities:

• Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• Confirms and verifies patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.

Position Qualifications:

License/Certification/Education:

Required:

• High School Diploma.

Preferred:

• Associate's or Bachelor's degree.

Experience/Skills:

Required:

• 3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree.
• Requires the ability to use specialized applications software and computer systems.
• Necessitates individuals who are multifunctional and able to work under stressful situations.
• Exemplifies, professional behavior and excellent communication and human relations skills.

Preferred:

• Knowledge of business office procedures and medical terminology/procedures preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

III. Physical Demands and Environmental Conditions:

Occasionally -[lifting, pushing, pulling 10lbs or less], standing, walking, pushing, pulling, bending, reaching, grasping.

Frequently - [lifting, carrying, pushing, pulling 20lbs or less], kneeling, high level of stress.

Constantly -sitting, performing repetitive movements, working indoors, precise motor skills, precise hearing required, precise vision required.

Flexible hours needed

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

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